Conflict Management In Work Teams Essay

8490 words - 34 pages

Conflict Management in Work TeamsConflict constitutes an inevitable and commonplace element of social life. Hence, it is highly prevalent in the organizational arena (De Dreu & Van de Vliert, 1997) and is a significant element in the dynamics of organizational work teams. Members of work groups and teams within organizations experience and manage conflict with their counterparts on an everyday basis.Work teams as increasingly popular organizational structures serve to improve quality, increase efficiency, and ensure organizational sustainability. Effectiveness in group functioning depends to a large extent on the strength of the relationships within the team (such as trust in team members), which, in turn, nourish the nature of their internal interactions (Tjosvold, West, & Smith, 2003). Scholars in the area of organizational behavior and management have argued that the quality of work team interpersonal bonds is significantly affected by the group's ability to manage conflicts. Moreover, the organizational reality of a highly diverse work group composition increases the propensity for intragroup conflicts, thus turning effective dispute management into a vital asset.Modes of handling disagreements in work teams constitute critical determinants of conflict outcomes (De Dreu, 2006). Conflict can be harmful if managed destructively, adversely affecting the quality of teams' decisions, as well as their productivity, innovation, and members' satisfaction. Conversely, constructive ways of handling conflicts provide an opportunity for surfacing problems, tracing mutually beneficial solutions, enhancing motivation to engage interpersonal tensions, and eventually, reaffirming team members' confidence in intrateam relations and fostering team performance.Research on conflict management in work teams has proceeded in two main directions. One direction has focused on conflict types and their associations with conflict outcomes (De Dreu & Weingart, 2003b; Jehn, 1997), while the other has evolved around the dynamics of conflictmanagement (Alper, Tjosvold, & Law, 2000; Ayoko, Härtel, & Callan, 2002; Desivilya & Eizen, 2005), attempting to distinguish constructive conflict management processes from their destructive counterparts.This chapter attempts to review and integrate findings derived from both streams of research. It is aimed to elucidate major patterns of managing conflict in work teams, focusing on the bipolar constructive-destructive dimension and its determinants. First, the nature of conflicts in work teams and their antecedents will be explored. Then the dynamics of conflict management will be explicated. Next, outcomes of conflicts in work teams will be addressed, as related to the types of conflicts and patterns of handling internal disputes. Finally, future research directions and applications to team management will be discussed.The chapter is based on a review of interdisciplinary research, thus representing...

Find Another Essay On Conflict Management in Work Teams

Team Dynamics and Conflict Resolution in Work Teams

967 words - 4 pages Team Dynamics and Conflict Resolution in Work Teams Teams are groups of people who work together to achieve a common goal (Learning Team Handbook, p 310). Workplace teams are increasing as businesses find the yield of team productivity and creativity exceeds individual productivity/creativity. To promulgate productive teams, businesses have had to identify common threads for successful teams. Businesses have identified the dynamics and needs

Managing Conflict in Teams Essay

1780 words - 7 pages concerns, U: Understanding- the agreement should be understood, and committed to, by each member of the team. (cited in Managing Conflict in Learning Teams, 2003)Another resolution process is negotiation. In this method, team members agree upon a solution that will have a positive impact on all team members. This compromise will result in a win-win situation for team members. A less commonly used resolution technique is mediation. This process of

Conflict Management in Nursing

2323 words - 9 pages move towards better communication and to build a strong foundation for effective conflict management the American Association of Critical Care Nurses has constructed a policy that aims to establish these skills as standard practices and create a cultural change in healthcare (Northam). Coincidentally the consensus on the three elements required for building this healthy work environment; effective communication, collaborative relationships and

Conflict Resolution Strategies to Implement While Working in Teams

1689 words - 7 pages , I., Wynn, D., and Schuttler, R. (2003). Working in groups: Communication principlesand strategies (3rd ed.). Boston: Houghton Mifflin. pp. 146-170.Esquivel, M.A., & Kleiner, B.H. (1997). The importance of conflict in work team effectiveness; [1]. Team Performance Management, 3 (2), 8993. Retrieved August 14, 2007, from ProQuest database.Porter, S. (2003). Managing Conflict in Learning Teams. University of Phoenix. pp. 1-9.

Implications of individual differences in the context of work teams.

910 words - 4 pages studied the relationship between personality characteristics and problem-solving strategies (Heppner, Neal, & Larson, 1984; Hopper & Kirschenbaum, 1985; Myers, 1980), with Jung's (1971) theory on psychological type serving as the basis for much of this work, especially as measured by the MBTI (Myers & McCaulley, 1985). It is important to consider the individual differences in problem solving and decision making to adequately understand

Conflict Management in the Workplace

961 words - 4 pages management strategy is called `compromising'. This strategy can be defined as attempting to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but completely satisfactory to neither. This type of management strategy requires the individual to be both partly assertive and partly cooperative in their actions and overall message. One's main goal with this particular strategy is to reach an advantageous

Human Resource Management "Working with people and in teams."

1295 words - 5 pages on aspects that may not be useful to them, or be beneficial in the workplace. For example why test a mechanic in IT skills when the core of his work would be practical in fixing cars. Firms would often seek out specialist advice in order to choose the right level of test so that it is relevant to the job.There are certain factors that should be relevant when considering on using a psychological test. These important factors are:- Reliability

Conflict Management in the Pygmy Culture

2307 words - 9 pages empathy. In Emotional intelligence. London: Bloomsbury Publishing. Jeong, H.W. (2010). Conflict management and resolution: An Introduction. New York: Routledge. Kets de Vries, M. F. R. (1999). High-performance teams: Lessons from the Pygmies. Organisational Dynamics. Winter, 66-77. McLeod, J. (2007). Having a useful conversation: ‘Just talking’. In Counselling skills. Maidenhead, UK: Open University Press. Obeidi, A., & W.Hipel, K. (2005

Article Summary on why Self-Managed Work Teams Just Don't Work. Little less then 900 words, in ARP format. Abstract included first.

866 words - 3 pages management and management undermining the teams, causing added issues to the company. Some reasons a situation like this could happen is; "Management's sense of power and control is threatened with the implementation of Self-managed Work Team". (Teams, Chaneski 1) A member of management might feel this way because, they feel their job is in danger, which is not unheard of. Problems with team members are just as detrimental to the company. The

Peaceful Reconciliation: The Effect of New Media in Conflict Management

1350 words - 5 pages with negotiable conflict management, leaving countries with less genocide or economic depletion and encourage positive government reconstruction. New media has certainly had wide influence over the actions of citizens in revolution, and allowed them to proceed with peaceful and harmonious intentions rather than destructive and vehement actions. If harnessed correctly, new media can allow for peaceful reconciliation between two opposing forces

Managing Conflict and Disagreement in the Workplace Smith. (2002). Managing workplace conflict. (Issues @ Work) Westchester County Business Journal

2116 words - 8 pages in the workplace.The company I work for is The Cobalt Group. In regards to dealing with conflict and disagreement, Cobalt is a bit different from some of the other companies out there. Where some companies have would be called an "open door policy" where all the managers & employees are free to move in and out of offices and have open discussions, The Cobalt Group employees including managers, do not have closed offices at all. This is

Similar Essays

Management: Conflict Resolution In Work Teams.

1591 words - 6 pages team is understood by each individual and the roles and responsibilities of each member are understood the likelihood of conflict will be minimized greatly. The team will also have an understanding of the tasks at hand and team process.ConclusionThough we generally think of conflict as something to be avoided, in work teams some amount of conflict is necessary. Conflict forces work teams to think through the problem at hand. It also encourages

Conflict Resolution In Work Teams Essay

2263 words - 9 pages -ov.htmlOrganization Development. Understanding Conflict. In NC Office of State Personnel. Retrieved June 13, 2004, from'Grady (2003, Oct). When Push Comes to Show. Nursing Management, Chicago, 34 (10), 34. Retrieved June 13, 2004, from ProQuest database.Townsley, Carole A. Resolving Conflict in Work Teams. Team-Based Organization. Retrieved June 13, 2004 from

Dealing With Conflict In Work Teams

2684 words - 11 pages , Scott, (2004, February 24) Personnel Today, How to â?¦ build effective teams, pp29, 2/3, 1cArchived at http:// UOP Library EBSCOhost Hastings, Colin. Training in Team working Skills Industrial & Commercial Training, Mar1983, Vol. 15 Issue 3, p86, 4p; Abstract http:// UOP Library EBSCOhost Kennedy, Michael. (1998). Managing conflict in Work Teams. CSWT Papers Mitchell, Rex C., Ph.D. (2002) Constructive Management of Conflict in Groups

Conflict Management In Work Teams. This Essay Discusses The Causes Of Conflict In Work Teams As Well As How To Resolve It.

1907 words - 8 pages Conflict Resolution in Work TeamsFamilies, employees, working teams, and ethnic groups are faced with conflict daily. Facing conflicts and having the capability to resolve them are crucial within our society. Some conflicts can be avoided, but when working in a team environment, more conflicts are apt to arise. Being able to successfully resolve conflicts within a team can be a difficult task for a team leader. Understanding the importance of