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Conflict/Negotiation Scenario Essay

933 words - 4 pages

Change whether it is personal or professional can be one of the hardest things in one’s life. Stability is the natural order and change is the disruption. These two concepts are the exact opposite yet they are interrelated (Schein, 2002). There have been hundreds of books written about creating successful changes in organizations. There are numerous theories and many frameworks that have been developed to assist with the implementation of change. However, there are a few fundamental concepts when change is on the brink of emergence in an organization. This paper will discuss an example of change in a large organization and conflict that arose from the change.In any organization, there are stakeholders or people who contribute to the successes of the organization. When implementing a change all the stakeholders need to be on the same page. In a hospital, the stakeholders are administration, management, and staff. To be in a cooperative environment there needs to be healthy, stable relationships among all stakeholders in the organization. The stakeholders should share the same values, beliefs, and they should all have positive perceptions of the company mission and goals (Keith, 2008). When a change is in the planning phase, all of the stakeholders should see this as a change for better outcomes and not for vanity purpose (Whitaker, 2008).An example of an organizational change the author experienced was the change from paper documentation to computerized documentation. This change occurred two years ago in the author’s organization. There were several issues with this change for the healthcare system. Administration and the corporate leaders had decided to move the organization forward by implementing computerized charting. The staff had no involvement in the decision-making process of which vendor would be used for the new product. This in itself caused animosity among staff and the leaders of the organization. The staff felt they should have been involved in choosing the product they, the end-users would be using on a daily basis. Administration and corporate felt the decision was theirs as they were the one’s dealing with the money aspect of the product for the company. This left management in the middle trying to bring administration and staff to the same level of thinking. The issue with the author as a nurse manager agreed with staff on this particular issue. The author believed staff should be involved in the decision-making process that would affect their daily work activities.The change would be implemented regardless of staff involvement. During this period, training sessions were scheduled. These sessions were mandatory for all staff and the staff was scheduled to attend. One behavior that the author observed as a nurse manager was lack of attendance by several staff that were...

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