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Conflict Resolution Essay

1435 words - 6 pages

Ineffective communication in the work team is antagonistic to the stability and success of the team, and the objective to be completed. Differences which can decrease cohesiveness and reduce the effect of productivity in the team may include some of the following; poor listening skills, criticizing others ideas, becoming defensive or angry when members of the team express their opinions or views, non-productive team meetings, unclear goals and work objectives. According to William J. Bender and Darlene M. Septelka, "Responsive communication involves the willingness to gather information from others, active listening, and building on ideas and views from others" (Bender and Septelka, 2002 ).There are many communication weaknesses which contribute to team conflict, it is crucial to the success of the team to have open communications in order to clarify each member's individual roles, duties and responsibilities before the project is underway. "Collectively the team should define and agree upon common team project goals that provide purpose, focus, and direction. Goals should be specific, measurable, attainable, relevant, and time-bound" (Bender and Septelka, 2002). If roles are not clarified and established, team members may feel they are contributing more than others and resentment may arise, producing personal conflicts which can also affect the team and the objective.Another conflict is delegation of work. Delegation of work is a means of completing more than one task with a group or team. Delegation of work is most commonly thought of in the work place. But it occurs frequently in personal relationships, in high school and/or college. There are many benefits to the delegation of work but, there are several ways in which the delegation of workcan go wrong. Delegation of work will go wrong when a team member does not agree with the subject matter to be covered. In this type of situation the team member will not address the subject matter with the same zeal or attention as the other team members. Another conflict that will occur in the delegation of work is topics which are unclear. An unclear topic can set the group project back a couple of days or even weeks when the mistake is discovered. One of the biggest type's of conflict that occurs in teams and the delegation of work is meeting the timeline set forth for the project. If one team member does not have their work done it will cause other team members to develop resentment and the team dynamic will be affected. These conflicts occur when there isn't effective communication between the team members.With the hustling million mile-a-minute lifestyle that a majority of Americans have come to embrace as a way of life, it is more often than not quite difficult to manage our time. Scheduling our lives at this pace within the work field is next to impossible, especially when considering all other obstacles which are encountered when trying to plan for meetings and other agendas. The two major factors...

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