Conflict Resolution Case Study

1593 words - 6 pages

Conflict Resolution Case Study
Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of the organization” (Iglesias & De Bengoa Vallejo, 2012, p. 73).
Description of the Conflict
M.E., a 30ish female nurse, and J.P., a 50ish female nurse, have had a tense yet civil professional relationship for months. M.E. is a newer nurse and J.P. is a very seasoned nurse who had previously had a good working relationship until J.P. confronted M.E. in a patient’s room one day. M.E. was caring for a very critical patient who was on a ventilator, had an arterial-line, was on multiple medications to maintain a blood pressure, and had numerous other medical issues as well as the presence of a very concerned and involved family at bedside throughout the shift. M.E., being less experienced with some of the medications and treatments that her patient was receiving consulted J.P. (because she was more experienced as well as the supervisor on this shift) at different times throughout her shift to ask for advice and guidance in this patient’s care. J.P. had been short with M.E. and would not go to the patient’s room to validate that the newer nurse, M.E., was doing everything correctly in her patient care. About 2:30 in the afternoon, M.E. was in her patient’s room and J.P. confronted her in front of the respiratory staff and students that were present about why she was/wasn’t doing certain things and what was making her so slow; J.P. caught M.E. off guard and was very abrasive, belittling and verbally abusive; M.E. felt attacked and embarrassed, especially since this behavior took place in front of colleagues. J.P. felt frustrated that M.E. was not more competent and efficient in her care and confronted her about it. After the confrontation, there were no words spoken between the two of them for days and even though months have passed, there is still an obvious tension and unresolved conflict between these two individuals. There is currently a noticeable effort being put forth by both women but the conflict they experienced is not yet fixed.
Cost of the Conflict
The cost of the conflict does not only affect M.E. and J.P., but ripples out to affect their fellow nurses and other co-workers, and may even affect patients and their families to an extent. This conflict caused suffering of many people; M.E. was...

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