Conflict Resolution In Work Teams Essay

2263 words - 9 pages

Conflict Resolution in Work Teams:Working Together to Achieve ResultsAbstractUnderstanding conflict is a key element in effectively achieving conflict resolution. Although conflict proves to have benefits and drawbacks, conflict resolution is an important aspect of team unity. An important work-team responsibility is to create a team environment in which conflict can be managed, not avoided. By using the appropriate approaches and methods to manage conflict, conflict resolution can effectively be achieved.Conflict Resolution in Work Teams:Working Together to Achieve Results"Conflict, like water and fire, is neither good nor bad. Unlike water or fire, however, conflict is not something that can been directly touched, weighed or seen--it lies in the minds of the people who are in conflict" (Capozzoli, 1995, para 4). Conflict must be recognized and overcome to avoid its destructive effects on a work team. Teams must realize early on that conflict among their members is inevitable. By being proactive and looking for ways to resolve conflict beforehand, teams are ready for conflict as it arises. Teams can then move forward with the necessary tools and skills, which they have attained through preparation and research, to resolve conflicts that can hinder the team's progress.Understanding ConflictConflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences" ("Managing Conflict," para 1). The six ingredients of conflict are needs, perceptions, power, values, and feeling and emotions ("Managing Conflict"). Conflict should not be stereotyped as negative as it can lead to "growth and innovation, new ways of thinking, and additional management options" ("Managing Conflict,"para 7).Drawbacks of ConflictA major drawback of conflict is much time and dollars can be spent on achieving a resolution to a complex conflict. This drawback can lead to a serious drain on an organization's resources.Most of the recognized experts on the subject of conflict would say that conflict is not necessarily bad....It is interesting that a majority of attention given to conflict in the workplace is centered on minimizing the negative aspects or wrestling with the symptoms of conflict once they appear. Most of the corporate energies are directed towards resolution rather then prevention ("Organization," para 2).Benefits of ConflictThere are not only drawbacks to conflict, but benefits as well. Effectively managing a conflict can lead to new ways of thinking and new ideas. "Properly managed, it can be a creative force for the business and the individual" (Bagshaw, 1998, para 5). Dealing with conflict improves skills in communication, problem solving, and critical thinking. Addressing conflicts allows group members to vent their emotions and relieve their stress. By facing the conflict together, the individuals have the potential to become closer to one...

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