Conflict Strategies Resolution Essay

1008 words - 4 pages

Conflict resolution is the process of attempting to resolve a dispute or a conflict. Although wouldn't it be nice if all team members could get along when working together on assignments? That would be perfect in an ideal world, but in reality the question is: Do we know how to deal with conflicts when working on teams? Conflicts can have positive and negative outcomes. It all depends on how you handle the conflict by gathering the correct information without making accusations and focus on what the issues are not who did what (studygs.net 2002). There are differences among team members that rise to conflicts like backgrounds, personalities, moral, and ethical beliefs. However, we should concentrate on setting, constructing, and conquering team goals. There are different strategies we can use to handle conflict better. The different strategies are competition, compromising, avoidance, yielding, and problem-solving. Because conflicts are unavoidable it's helpful to consider the role of conflict in and among groups (Borgetta and Montgomery 2000).There are 5 different ways you can react to a conflict. The first thing that needs to get done is conflict awareness. Therefore, efficient steps need to be taken to manage confrontations and guarantee that only positive results are obtained as a result of them (Musaji 2002). Competition is a strategy that shouldn't be used when working in teams since everyone is suppose to have different roles and are trying to achieve the same goal. It is a win-lose situation where there is not a lot of cooperation from your part but your team members may end up getting hurt. Most people think of compromising as conflict resolution (Conflict Resolution 2003). Compromising is another type of strategy where both members of the team are giving something up from their needs or goals to satisfy the conflict. It is a definite "win-win" situation since no one is truly loosing and both members are gaining. This strategy can be use as a first strategy so that both team members can calm down. Avoidance may help at first but overall it is not a very good strategy since the conflict is being ignored. However there is no team work and overtime the conflict becomes bigger if no action is taken. Another strategy is yielding which is where you rather just give in the conflict than wining. Although this strategy may seem like you have no interest is the conflict is better than the conflict becoming something bigger than it should. It may be a good strategy to settle things down and later on have some other priorities. As for the last strategy problem solving it's the best option that entails both members to achieve a solution. A win-win solution that even if team members have different goals and needs can still meet the concerns of both (Borgetta and Montgomery 2000). There are three different ways problem solving can be achieved (1) log-rolling; (2) expanding pie; and (3) bridging. Log-rolling helps team member to negotiate their...

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