This rationale will explore the importance of effective workplace relationships when implementing National and Local Policies. It will look at the Every Child Matters Policy (ECM) and workplace policies identifying the need for positive outcomes in teaching and learning. It will then look at the aspects of communication within effective workplace relationships and relate this to the success of working together. Reflection will be made on work based tasks in practice and theories will link this to the results.
Communication, although as important as any other aspect of workplace relationships, may be conceived to be the most important. How communication is delivered will decide how that communication has been received. Long (2005) states that “it is communication that sets the tone of any interaction between an adult and a young person. The interaction can be warm, friendly and enjoyable or it may be soured with negativity and hostility.
Communication is important in every aspect of education, whether communicating with students, a work colleague, a parent or the public. All members of staff within a school should be expert at communicating. They are in all essence, the representatives of the school. There are various elements that contribute to effect communication and working relationships. These include; respect and empathy, language, shared values and teamwork.
Beck, A., Bennett, P. and Wall, P. (2005) state:
“At the heart of Berne’s theories is the notion that communication is transactional, that it consists of innumerable ‘transactions’ (or interpersonal deals). A transaction is an exchange of communication. It might be an acknowledged smile of greeting or part of an involved and sophisticated negotiation. Berne argues that when we communicate with others we are involved in negotiations and in game-playing with the intention of either reaching a compromise or outplaying out opponent in order to overcome them.”
A well-turned phrase can make or break a student’s day and work based task 1 (WBT1) shows how communication between a teaching assistant and student was ineffective. Berne (1961) explains that language can be in many forms, verbal, non verbal, body language, eye contact and proximity. When communication, whether with another adult or a student, account should be taken of factors affecting the situation and responses should be made from an appropriate positive mode.
An additional factor that needs to be considered within the implementation of policies is the shared values and visions that we all have especially when we look at policies. In order to implement any policy, whether national or local, everyone within that relationship needs to share the same values and beliefs in order to deliver the policy effectively. The Every Child Matters Policy provides us with multi agency teams working with children and young people to ensure that the five main aims set out by the ECM policy are met. These values, or visions,...