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Coursework Of Operations Management Comparison And Contrast Of Operation Problems Among Executive Holloware Ltd., Oilpartz Ltd. And London Zoo

3930 words - 16 pages

Coursework of Operations ManagementComparison and contrast of operation problems among Executive Holloware ltd., Oilpartz ltd. and London zooSummaryIn this article, three operations management related cases are studied and analysed. The writer compares and contrasts similarities and differences in these cases in the following aspects: the transformation process model, types of operations, the objectives of operations. By looking into more detailed problems in each case, those more complex items such as quality improvement, process planning, capacity planning, scheduling/loading, are also illustrated. And finally, some key factors concerned with operations improvement and strategy are given ...view middle of the document...

For the transforming resources, known as resources that act upon the transformed resources, three companies all need adequate and qualified buildings, labour, information, but animals are unique to London Zoo, while machineries are unique to Executive Holloware and Oilpartz Ltd.The outputs from transformation processes are products and services. It is obvious that Executive Holloware and Oilpartz Ltd give out products, that's why their outputs are tangible, storable, transportable, non-simultaneous (products are always produced prior to the customer receiving them), low-customer contact (customers have a low contact level with the operations which produce products). London Zoo provides services, that's why their outputs are totally different from that of the former two ones, their outputs are intangible, non-storable, non-transportable, simultaneous, high-customer contact.Types of operationsAlthough all operations are similar in that they all transform input resources into output products and services, they do differ in four important respects:The volume of their output;The variety of their output;The variation in the demand for their output;The degree of 'visibility' which customers have of the production of the product or service (also called the degree of customer contact).The volume dimensionThere are four critical factors in this dimension: repeatability, specialize, systemization and unit cost. In Oilpartz Ltd, they never accept orders for repetitive, high-volume work, working procedures are not standard, workers can operate on all the four types of machines, that's why they are doing a low-volume output. But Executive Holloware is the leading supplier in the top-quality holloware, they are doing a high-volume output as well as London Zoo, which has a customer range of 4,000 to 18,000 everyday.The variety dimensionSince Oilpartz Ltd is baring with complex customer needs, they are very flexible in producing. Their operation is high-variety. The output of London Zoo and Executive Holloware are relatively simple and fixed, their operation is medium-variety.The variation dimensionThe customer numbers in London Zoo are greatly affected by factors such as holidays, weather, London Zoo accordingly has to change its capacity, managers will sometimes have to anticipate the visitors figure, thus the variation dimension of it is high. While, Executive Holloware Oilpartz Ltd processes with moderate-variation.The visibility dimensionAs we mentioned before, the goods of Oilpartz Ltd and Executive Holloware is low-customer contact, their visibility dimension is thus low-visibility. By providing face-to-face service to customers, London Zoo has a high-visibility.The Objectives of operationsEvery company, no matter what goods or service they provide with to their customers, has its own operations objectives. Basically, there are five 'performance objectives' and they apply to all types of operations.You would want to do things right; that is , you would...

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