Culture of Excellence
High standards of care are expected by patients and families regarding any type of health care. Creating a culture of excellence within an organization is needed to increase patient satisfaction and improve patient outcomes. This paper will examine a hospital that is creating a culture of excellence within the organization to ensure theses outcome. Committees within the organization have been implemented to examine all aspects of the hospital, and its operations to receive input to create change. This corporation is implementing high standards of care and practice that provide a culture of excellence. Reviewing current articles to understand what defines excellence, and the importance it has on an organizations. This paper will also summarize and analyze the interview of a unit manager involved with implementing a culture of excellence. Also this author will discuss nursing theories and standard of practice that lead to the evaluation of this particular topic. This paper will also look at how the author’s journey through the bachelors program has changed her nursing profession, and the opportunities it will open in the future.
How do we define a culture of excellence and then achieve it? “Excellence, by definition, means a state of (high) quality, superiority, eminently good, superior or first class”(Wiggins & Hyrkas, 2011, p. 1). Most health care organizations depend on reimbursement from private insurance, Medicare/Medicaid, private pay, and investors. Reimbursements for Medicare/Medicaid depend partially on patient satisfaction, which is evaluated through Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). These surveys evaluate all aspect of the patient stay from food, to cleanliness of the room, to effective communication, pain control, and much more. Creating a culture of excellences requires hospitals to be more attentive to the patients overall experience during their stay (Cliff, 2012). . With specific standards set for hospitals to ensure reimbursement and cliental it is of great value to create this type of culture.
Creating this culture of excellence also requires a healthy work environment for staff which includes respect, trust, effective communication, collaboration of care, and safety (Cliff, 2012). Employees that are in healthy work environments promote excellence through optimal care for patients. Managers and leaders can evaluate staff and healthy work environments and incorporate change where needed. Managers have the ability to build trusting relationships with employees to ensure healthy work environments are sustained. Key tools uses to sustaining a culture of excellence environment include: “balancing the tension between production and efficiency, creating and sustaining trust, actively managing process of change, involving staff in decision making pertaining to work design and flow, and using knowledge management to establish a learning...