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Criteria Matrix Or Pugh Matrix Essay

939 words - 4 pages

When meeting a problem that is huge, overwhelming, and complex, the use of tools and techniques can aid in tackling the problem (Mind Tools, 2006). Many tools available give one a starting point in working on a problem. Without the availability of the tools, a proper assessment of alternatives may not be explored.A criteria matrix, also known as a grid analysis or Pugh matrix, is a useful technique when one has number of suitable alternatives with many factors to consider (Mindtools, 2006). This tool will help one decide what alternative is the best alternative by rating criteria against the solution. The criteria matrix will help one compare different concepts, show the stronger and weaker concepts, and determine the best concept.The best time to use a criteria matrix occurs when a list of options must be narrowed to one, when several criteria are present for each option, and after the list of options is reduced to a manageable figure. Situations this tool can work best in are when one problem must be worked on, when only one solution can be implemented, or when only one new product can be developed (ASQ, 2004).The first thing that is necessary to accomplish is to decide what options are being considered and what factors are important. Brainstorming is helpful in this step. Involving all parties concerned will help also. The factors are shown as number values. The importance of the factors is then determined and given a numerical value. These values are usually a score of zero to five, with zero being the lowest, but some matrixes use zero to three or zero to nine (Mindtools, 2006).Below, in figure 1, is an example from the American Society for Quality. In this example, a restaurant is attempting to decide how to solve the overall problem of "long wait time." The problems identified are customers waiting for the host, the waiter, the food, and the check. The criteria is identified are "Customer pain", "Ease to solve," "Effect on other systems," and "Speed to solve.""Customer pain" is given a weight of five points, showing customer pain is the most important criterion, compared to one or two points for the others. For this rating scale, a high score equals three, medium equals two, and low equals one. In the situation, "Customers wait for food", the customer pain is a medium score or a two. This problem would not be easy to solve because both waiters and kitchen staff are involved. The effect on other systems is medium or two, because waiters need to make several trips to the kitchen.Each rating is multiplied by the weight for that criterion. An example is, "Customer pain" equaling five and "Customers wait for host" rating at three for a mathematical score of 15. The scores are added across the rows to obtain a total. "Customers wait for host" has the highest score at 28 and the next highest score is 18. This helps determine that the host problem probably should be addressed first (ASQ, 2004).Creating this matrix in Excel...

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