Critical Thinking and Business Decisions
Our basic concept of critical thinking is, at root, simple. We could define it as the art of taking charge of your own mind. Its value is also at root simple: "if we can take charge of our own minds, we can take charge of our lives; we can improve them, bringing them under our "self-command" and direction (McCall and Kaplan, 1990)." Of course, this requires that we learn self-discipline and the art of self-examination. This involves becoming interested in how our minds work, how we can monitor, fine tune, and modify their operations for the better. It involves getting into the habit of reflectively examining our impulsive and accustomed ways of thinking and acting in every dimension of our lives and business.
Many various "Forms of Thinking" affect the way we rationalize problems and situations. We could approach a problem by utilizing the forms such as in "a logical, scientific, persuasive, or creative fashion (University of Phoenix, 2000)." The way we approach a problem or situation can be and is very important. In addition, all that we do, we do based on some motivations or reasons that are forces which influence our ways of thinking. However, we rarely examine our motivations to see if they make sense. We rarely scrutinize our reasons critically to see if they are rationally justified. "Some of the forces that influence are thinking can be gender, culture, ethnicity, religion, race, economic status, ethics, etc (University of Phoenix, 2000)."
As consumers, for example, we sometimes buy things impulsively and uncritically, without stopping to determine whether we really need what we are inclined to buy, whether we can afford it, whether its good for our health, or whether the price is competitive. As parents, we often respond to our children impulsively and uncritically, without stopping to determine whether our actions are consistent with how we want to act as parents, whether we are contributing to their self-esteem, whether we are discouraging them from thinking, or from taking responsibility for their own behavior. The two examples above, illustrate how we could have used a "scientific form of thinking" to come to a conclusion but the "force", whatever it may have been, that influenced that way of thinking, was very strong.
The same remains true in business as it pertains to our managerial responsibilities. For example, if one always tends to look at a situation from a logical fashion, they might miss a better result that stems from a more creative outlook on the scenario. For instance, at my place of employment, a problem arose that entailed disappearing inventory. Instead of looking for a "creative" solution, management used an unsound form of logical thinking. They insisted on implementing control measures that became very tedious in nature for all persons involved. Ultimately, a more creative measure was instituted which allowed for "individual accountability" of...