Critical Thinking And Forces Of Influence Css330

833 words - 3 pages

Introduction Our help desk at our company consists of call-in lines with no monitoring or reporting tools in place. We're unable to report how long customers have been waiting, volume of calls, or amount of abandoned calls. The second part of the problem is we have ruled out a new piece of software and the bugs have yet to be worked out. This along with a limited staff has increased the number of complaints we have received. Our inability to handle all the calls and/or accurately report the volume we are receiving is causing major questions from our parent company. All of the issues have increased the tension and lessoned the moral in the departments that are involved. Once side of issue deals with the direct service our customers are receiving. The amount of wait time on hold needs to be monitored and limited. On the same front there needs to be monitoring in place to enable us to see who has been waiting in the queue the longest. This will enable us to cut down on wait time and appease our customers. We also need to be monitoring how many calls are being abandoned and which customer representatives are taking the most calls. These customer service issues are being majorly influenced by upper management and our parent company. The software we develop is physician office oriented. Our software is getting a bad name not because of the content of the software but because our service level. The second side of this issue is the ability to track content issues with our software. Our development department needs a database/tracking system in place to monitor frequencies of problems and certain bugs. QA and the development supervisors are the major people who are influencing this push. Project managers also want a way to monitor problems by customer site or office. They want a reporting database in place so they can track all issues for specific hospitals and offices in their regions. This reporting tool is also influenced by QA and development for bug tracking by specific region. This reporting would also enable development to not only fix what is happening in the present but be proactive in the future needs and wants of the customer. This will enable the customer to have some input on the functionality of their software. There has been brainstorming going on as to what will be ultimately tracked and reported by this new system. When...

Find Another Essay On Critical thinking and forces of influence css330

Critical thinking and forces of influence. This paper describes the forces of influence surrounding a sexual harrassent issue I dealt with

1788 words - 7 pages department at Vans, and had to deal with numerous situations similar to this. The understanding I acquired on sexual harassment while dealing with this problem has proven invaluable in dealing with the situations. Knowing how to deal with certain issues (or knowing people who know how to deal with them), understanding the different forces of influence, and having a code of ethics set in stone are tools which make the day-to-day problems at Vans that much easier to solve.ReferencesBrown, M. N. (2003). Readings in Critical Thinking [Electronic version]. Boston: Pearson Custom Publishing.(Brown, 2003)

Critical Thinking Styles, Forces of Influences and Fallacies

1362 words - 5 pages With this paper, I will be discussing a recent organizational problem inside my company, which I have been an employee for two plus years. I will briefly describe the basic concept of critical thinking. I will then describe the setting and associated problem. Next, I will frame the problem from two different stakeholder perspectives, each reflecting specific forces of influences. Then I will describe the types of thinking used by each

Can food influence creative and critical thinking ability?

979 words - 4 pages getting the same amount of stuff out of it and it becomes potentially more difficult for it to be digested and it takes longer to digest which means you have more blood diverted from the brain to the stomach, which becomes a distraction and it disrupts your critical thinking process. The neurosciences have gone on to suggest that proteins can raise arousal and that carbohydrates can lower arousal. It has been suggested that protein can give you

Forces of Influence

1401 words - 6 pages information or situational changes can lead to faulty analysis. However, if the organization uses critical thinking and successful decision-making strategies, the manager can and should be confident in whatever action the company has deemed appropriate. There were forces of influence occurring throughout the process. This included elements specific to the individual involved such as their gender, culture, educational status, and position

Decisions and the components of critical thinking

1066 words - 4 pages . We make decisions about everything from what to wear to work to what to make for dinner. Decision-making is a process and within this process is critical thinking. Critical thinking is an important aspect in making decisions. If we do not think critically then most of our decisions will not be well thought through. The most important decision in my life, thus far, was to have a child and making this decision required my husband and me to think

Critical and creative thinking

506 words - 3 pages situation that demands critical thinking is a matter that we are all facing this week, which is who do we vote for, and what is the best political party to be running our country. For many this is a simple question, I'm a Democrat or I'm a diehard Republican, and this is the way it will always be regardless of the facts. This is not a good way to guide our decision making process, one must cut through the stereo types false advertisements that we are

Critical Thinking and Language

834 words - 3 pages In order to understand critical thinking and language completely, one must first understand there meanings. Each component of critical thinking is essential in making a good argument and a valid conclusion. As every individual grows, he or she learns the basics of language, meaning, and communication; these become the first steps to communicate. One would not be able to make sense of an argument without these components (Cline, n.d.). This paper

Critical Thinking and Language

985 words - 4 pages when the ride will start and then all of a sudden, the bottom falls out and you are plummeting downward fast.Critical Thinking and LanguageCritical thinking has been defined differently by many people with all of them having their own thoughts about it. Stephen Norris defined it as "deciding rationally what to or what not to believe." I think my favorite definition comes from Elder and Paul when they said "Critical thinking is best understood as the

Logic and Critical Thinking

854 words - 3 pages PAGE PAGE 3 Nature of Logic Nature of Logic and PerceptionPrinciples of logic are very important part of the process of critical thinking. The nature of logic is when you have a situation, belief, custom, that is examined and reviewed in detail to discover the reasoning behind certain deeds. In today's world, I face complicated issues and problems in both my professional and personal life, and it becomes necessary to react to problems and


1159 words - 5 pages 12 Critical and Creative Thinking in SocietySusan LansdonPHL/458Due DateCourtney MooreCritical and Creative Thinking in SocietyDescribe a situation in which critical and creative thought could have been used for a better outcome. Describe why it is important to think critically and creatively in similar situations.A situation that comes to mind in which critical and creative thought could have been used for a better outcome is the state of

Critical Thinking and Perception

786 words - 3 pages Critical Thinking and PerceptionWhat is real? Our perception of reality is often a product of the environment in which we live. In general, weformulate ideas of reality based on our own experiences as well as the experiences of the people around us. Ourlives are influenced constantly by our surroundings. I truly believe that perception is a learned skill and notinstinctive. Outside of our communities, television, radio and movies sculpt our

Similar Essays

Critical Thinking Styles And Forces Of Influence

1418 words - 6 pages Critical Thinking Styles and Forces of InfluenceThis paper will discuss an organizational problem that occurred in my work several weeks ago. I will first describe the basic concept of critical thinking. I will then frame the work issue in two different ways. Next, I will describe the types of thinking used for each problem. Then I will examine the forces of influence that can influence the way the problem is framed. And lastly I will provide an

Critical Thinking Styles And Forces Of Influence Paper

1513 words - 6 pages correct decision; lack of information or situational changes can lead to faulty analysis. However, if the organization uses critical thinking and proven successful decision-making strategies, the manager can and should be confident in whatever action they have decided is appropriate.Forces of InfluenceThere were "forces of influence" occurring throughout. This included elements specific to the individuals involved such as their gender, culture

Critical Thinking And Business. Decisions Critical Thinking Styles And Forces Of Influence By Mgt 350

1000 words - 4 pages Critical Thinking Styles and Forces of Influence by MGT 350 Our basic concept of critical thinking is, at root, simple. We could define it as the art of taking charge of your own mind. Its value is also at root simple: "if we can take charge of our own minds, we can take charge of our lives; we can improve them, bringing them under our "self-command" and direction (McCall and Kaplan, 1990)." Of course, this requires that we learn self-discipline

Critical Thinking Styles And Forces Of Influence: The Basic Concept Of Critical Thinking

1370 words - 5 pages decisions are indeed made in this manner, the manager should feel confident that he or she has made an appropriate decision and is the best option given the information available at the time. This does not mean to say that the manager will always make the correct decision; lack of information or situational changes can lead to faulty analysis. However, if the manager uses critical thinking and proven successful decision-making strategies, he or she can