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Critical Thinking Case Study: Faith Community Hospital

1772 words - 7 pages

Faith Community Hospital is known throughout the community for its religious heritage and commitment to the public. This commitment to the public and Faith's value of religion among their staff has currently brought several issues to the Board of Directors attention that need to be addressed. The board has mentioned the issues that are causing confusion within the hospital as well as amongst patients and the media to the CEO who will be call an all-member meeting in two-weeks. In this meeting he plans to address these issues and propose possible solutions to the board and the staff as well as get input and ideas from all involved. In order to prepare for this meeting the CEO has asked that a case study be completed. This case study will focus on the three major issues which include communication, organizational structure, and ethics. Each of these issues is accompanied by smaller more obvious problems. In this case study the issues will be discussed in more detail and possible solutions will be suggested. These issues must be addressed and resolved in order for Faith Hospital to continue to serve the community.Define the problems that appear in this case studyThere were several problems mentioned by the CEO including Do Not Resuscitate (DNR) directives, counselors treating patient's pro-bono, pharmacists accepting installment payments for prescriptions and patients being turned away due to lack of insurance. The problems mentioned here however are all smaller sub-issues stemming from much larger problems. All the issues at hand are intertwined with the other causing confusion and disorder within the hospital.First, the lack of communication between management, staff, patients and board members is the core of Faith Community's problems. Without communication people loss track of the mission, feel unappreciated, and make choices based on their individual ethics. The staff members do not feel comfortable discussing ideas or decisions with management and therefore make the decision they feel best fits with the companies mission statement. For instance, the issues with the counselors and pharmacists could have been avoided had a proper communication system been in place. With the proper communication system, the staff could have presented their ideas to management and possibly created successful programs for low-income patients.The problem with Faith's organizational structure also stems from the lack of communication but that is not an excuse for violating policy and procedure. The staff members should understand that policy must be followed in order to avoid chaos. When staff members choose to make decisions based on their own ethics while ignoring company policy it should be unacceptable and addressed immediately. Each of the issues mentioned by the CEO is in violation of the hospitals policies and procedures which can cause major disruption.The issue regarding ethics seems to be caused by a misunderstanding of the company's mission statement by...

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