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Critical Thinking: Strategies In Decision Making

1696 words - 7 pages

An organization needs to come to terms with any disparities between the values it proclaims and those it lives. Clarity about an organizations values, spirit, and mission leads to a more dynamic and successful company. Its always seems easier from the outside looking in, to solve problems. But after I read the case study a couple of times and it sank in that I am responsible for identifying perspective problems along with solving them; it didn't seem as trouble-free. After reading the case study regarding the latent problems occurring at Faith Community Hospital, the following were the issues that I have isolated:1.Assignment of the task.2.The Mission Statement is misleading if all of the stakeholders don't agree with the verbiage.3.The diversity of the Board of Directors and the only commonality being the support of the purpose, values, and survival of Faith Hospital.4.Stakeholders not realizing or understanding the differences among ethics, laws, beliefs, oaths, etc.5.Accepting that value lines are drawn at diverse junctures when it applies to ethics, laws, beliefs, oaths, etc.6.Patient and staff members refusing to take or give certain services and emergency Room nurses refusing to serve bleeding patients.7.Medical intervention, religious beliefs, and personal moral conviction.8.Lack of written orders, or not following written orders.9.Personal directives.10.Family Intervention.11.Hospital pharmacist filing uninsured prescriptions.12.Treating clients pro bono.13.Refusal to serve patients if they are uninsured.14.Fruitless exams.15.Increased costs but decrease in patients.The very first problem that I have identified is the Chief Executive Officer (Pat) assigning such a high profile task to the newly graduated Executive Assistant. In my opinion she doesn't possess enough experienced to handle such a task of this magnitude. This is too much work to do, with too little time and support. As the tempo, complexity, and demands of the work escalate, the newly graduate may began to feel overwhelmed. Escalating work erodes the downtime during which people can recover; exhaustion accumulates, work suffers. My proposed solution would be to seek assistance from the Administrative Assistant, since she has been described as a great person, with a positive attitude, a good thinker, and very efficient. The Executive Assistant already assumes that the two of them will work well together. To achieve maximum results I also would also solicit the help of at least five other individuals. This would allow the opportunity to evaluate several ideas and alternatives.The second problem is the mission statement. The statement is misleading if all of the stakeholders don't agree with the verbiage. The organization must have a well-articulated and widely understood mission. Such a mission enables people to be clear about what the company is trying to accomplish. It grounds and guides discussions about work-related changes that staff members might suggest. A clear mission...

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