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Csr Codes Essay

2045 words - 8 pages

FAST FOOD RESTAURANTCorporate Social Responsibility Code of ConductPART 1 PRELIMINARY1 Name of Code1.1 This Code is the Fast Food Restaurants Corporate Social Responsibility Code of Conduct.2 Purpose2.1 The purpose of this Code is to provide the Fast Food sector of the food industry guidelines to:Provide the acceptable standard of ethical behaviour and upholding human rights required of employees whilst interacting with customers and working with other employees;How to address environmental and sustainable considerations; andThe effective approaches to accountability and reporting, in order to ensure the effective use of the Code.3 DefinitionsWithin this Code:Cost-benefit analysis means assessing the cost effectiveness of alternative activities.Fast Food Restaurant ("FFR") refers to restaurants of fast service and minimal table service. Such restaurants include McDonalds, Nandos, Taco Bell, Subway etc.Good faith means to act honestly and sincereStakeholder means a person with an interest or concern in a FFRPlease note: throughout this Code changes to legislation and standards are to be assessed by the Code Committee of each entity and adapt the codes in order to reflect a current system of CSR Codes.PART 2 ETHICAL CONSIDERATIONS4 Duty to interact and deal with other personnel lawfully and in good faith.4.1 Employees and Suppliers within a FFR must act lawfully and in good faith. This is understood to mean:an Employee includes both personnel within the FFR (for example, the cashier, chefs, floor manager etc.) as well as corporate personnel within the franchised business;Accordingly, both Employees and Suppliers must behave in a manner, which is honest and not deceptive or misleading. Employees to ensure the security of payment and upholding supply agreements. Suppliers to convey the certainty regarding the delivery of products and possible delivery issues; andan Employee must act honestly and respective towards Customers through appropriate use of language, effective dispute resolution conduct (dealt with at clause 5) and ensure the correct charging of customers;5 Obligation to act in good faith during disputes and complaints5.1 Employees and Customers within a FFR must act in good faith when dealing with disputes and complaints. This is understood to mean:a dispute and complaint should not be acknowledged where the grieved party has done so in an attempt to be malicious, vindictive or dishonest;Where this doesn't appear to be the case, the following must occur:Any disputes or complaints by both Employee(s) or Customer(s) shall be raised directly with the immediate supervisor or manager. Discussions with the parties affected to resolve the issues should take place at this level;Where the matter is not resolved, the issue shall be raised with the store owner, where discussion will occur at this level to resolve the issue;If the dispute remains unresolved, pursuant with Fair Work Regulation 2009 (Cth) Schedule 6.1 a party to the dispute may refer...

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