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Cultural Intelligence And Organisational Management Essay

9473 words - 38 pages

Table of ContentsSouth Africa - Cultural Diversity 2Understanding Culture 42.1 Cultural Dimensions Model 42.2 Cross-Cultural Communication Challenges - case: eye contact 52.3 Cultural Shock - Respecting Differences and Working Together 62.4 Building Trust across Cultural Boundaries 6WHAT IS CORPORATE CULTURE? 73.1 Levels of corporate culture 73.2 Adaptive vs. Unadaptive 83.3 Competitive Culture 8HUMAN INTELLIGENCE 94.1 Emotional Intelligence 94.2 The five (four) domains of emotional intelligence 104.3 How can we assess and measure emotional intelligence? 114.4 Are emotional and cultural intelligence related? 11CULTURAL INTELLIGENCE DEFINED 125.1 The four factors of cultural intelligence 135.2 Why cultural intelligence? 135.3 Research results on cultural intelligence 14MANAGING CROSS-CULTURAL DIFFERNCES 166.1 Manager's worldly mindset 166.2 Cross-cultural training: What is it? 176.3 Hiring, Staffing and incentives 176.4 Why raise your cultural intelligence? 18LEADERSHIP ACOSS CULTURES 207.1 Different leadership styles 217.2 Key cultural values and their affect on leadership 22MULTICULTURAL TEAMS 228.1 Cultural diversity effects on a team 228.2 How can I manage multicultural teams better? 238.3 Traditional influence - Transitional influence 238.4 Group process and performance i.e. Acculturation 248.5 Culturally intelligent team management 26CONCLUDING REMARKS 28SOURCES 30SCHEDULE OF APPENDICESTABLE - 1 Corporate culture and performance 8CHART - 1 CQ in the Organisation 14SOUTH AFRICA - CULTURAL DIVERSITYManaging and leading people, with various cultural backgrounds, require "cultural intelligence" which in a global setting is a management challenge in the new millennium.South Africa has a unique cultural background, with a total population of 46.9 million (SSA, 2005) and a surface area of 1.2 million km2. This equates to approximately 39 persons per square kilometre, speaking more than half a dozen different languages; black Africans (almost 79%) comprise the largest group in the South African population, white (4.4 million), coloured (4.1 million), and the smallest is Indian or Asian (1.1 million). In 1975 South African immigration hit a peak with immigrants from United Kingdom; in 2003 immigrants came from the United Kingdom, China, Pakistan, India, Germany, and Portugal.Immigrants carry more than their cultural practices with them into the South African workplace. They also bring a set of underlying values (Mertens, 1998). Claire Grave's Theory of emergent, cyclical, levels of Existence was first published in The Futurist, April 1974, in an article titled: "Human Nature Prepares for a Momentous Leap" Dr. Caleb Rosado summarizes Spiral Dynamics in the following key points:Human nature is not static, nor is it finite. Human nature changes as the conditions of existence change, thus forging new systems. Yet, the older systems stay with us. When a new system or level is activated, we change our psychology and rules for living to adapt to those new...

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