This website uses cookies to ensure you have the best experience. Learn more

Customer Service Essay

1257 words - 5 pages

Customer Service

Many business organisations have different definitions of customer
service. For example, according to the Chartered Institute of
Marketing, “Customer Service is what your business delivers to achieve
customer satisfaction”. Another example is, according to the ACA
Group, “Customer service is the ability of an organisation to
constantly and consistently give the customer what they want and

All business organisations need to make certain that their customers
are satisfied with the service they receive because; customers are the
most important part of any successful organisations. Businesses such
as, Barclays aim to exceed customer expectation in order to ensure
that customers enjoy themselves, leave having enjoyed themselves and
return in the coming future.

Good customer service makes customers satisfied by fulfilling their
needs first. Good customer service requires all staff to place
themselves in the position of their customers. All staff should be
aware of how they would like to be treated if, they were a customer,
and deal their customers, for that reason. All business organisations
should complete the A.R.T. of great service, to carry out a good
customer service:

Approachable- An organisation must create an open and friendly
environment that will influence customers to come in with self-assurance
so that, their matter can be dealt with.

R esponsive- All staff should take responsibility of their action.
Customer service should be flexible and provide precise and honest
information, at all times.

Timely- All customer services provide their services accurately and
efficiently to new and existing customers, at all times.

The following are the main activities of customer service:

Ø Providing information

Ø Giving advice

Ø Providing assistance

Ø Providing credit facilities

Ø After-sales service

Providing Information

The type of information will depend on the product or service. Here
are some examples, is the wool jumper flammable; how much is that
laptop; when can you deliver the double-sized bed, what after-sales
facilities do you provide? Getting the correct answers to these
questions depends on the product and service knowledge of the sales
staff, i.e. how well they have been trained.

Giving Advice

Advice is more accurate than information because, it involves more
detail, greater specialist knowledge and modified to the needs of the
person making the request. Some types of advice are more important than
the others. For example, advice on legal, safety, financial or medical
issues must be precise.

Customers ask staff for advice, to ensure they enjoy activities in
safety and to the top. For example, a customer may ask:

Ø the bank manager advice on loans

Ø the waiter what’s good on a menu

Ø the customer service advice on consumer protection

All business organisations need to make certain their staff:

Ø know enough about the area they work in to give good advice

Ø are trained how to give it clearly...

Find Another Essay On Customer Service

Customer Service Essay

2857 words - 11 pages Customer Service Customer Service is the employee's of an organization giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers. The organization and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people

Customer Service Essay

2325 words - 9 pages Customer Service When assessing the quality of customer service, there are many methods of gaining information, it is said by Mclean-conner (2006) that generally a combination of different methods will provide the best knowledge of your customers

Customer Service Recovery

949 words - 4 pages Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the

Starbucks: Delivering Customer Service

858 words - 3 pages , white-collar female aged between 25 and 44 had expanded and reflected the market realities of a multicultural population. A typical customer visited Starbucks five times a month. While many factors influenced customer satisfaction, overall service and speed of service were identified as the most influential.Competition:Starbucks was clearly ahead of its competitors in terms of size of operations and profitability. In the US, Starbucks competed

Importance of customer service

1034 words - 4 pages IntroductionNowadays, many medium sized service companies have appeared in our market society. What factors have led them to success? Of course, the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay, I am going to describe the importance of customer service, and then I am going to talk about how

Managing Customer Service

2136 words - 9 pages Case Study: Managing Customer Service"Customer service is the most direct tools we use for building up loyalty, attracting repeat business, generating word-of-mouth and boosting our profits" (Cole 2001, p307). Statistics studies Shows 80% of the business sales are coming from 20% of the customers. Providing customer with excellent services that gain their loyalty is the most vital element for a business to survive in today's extremely

Buisness Customer Service

2204 words - 9 pages though the Seattle-based retailer has never sold tires or other auto parts. Once the company sent a new package of smoked salmon to a customer after executives couldn't answer her question about whether the vacuum-sealed package she bought a year ago was still good.So Nordstrom Inc.'s announcement last week to combine its catalog and Internet operations into a new online division poses a challenge: Can Nordstrom deliver its hallmark service in the

Managing Customer Service

2129 words - 9 pages Table of ContentsPart ADevelop a customer service planQuality customer service 2Why customer service plan? 2The planning 3Goals/mission statement 3Customer needs 4Customer service plan activities 4Part BManage the Delivery of Quality Service in My EstablishmentWhy customers complain? 5Turning Customer Complaints into Opportunities 5Reward/Recognition 6Performance Appraisals 7Formal Appraisal Interview 8Informal Appraisals 9Telephone Customer

Managing Customer Service

2147 words - 9 pages Table of ContentsPart ADevelop a customer service planQuality customer service 2Why customer service plan? 2The planning 3Goals/mission statement 3Customer needs 4Customer service plan activities 4Part BManage the Delivery of Quality Service in My EstablishmentWhy customers complain? 5Turning Customer Complaints into Opportunities 5Reward/Recognition 6Performance Appraisals 7Formal Appraisal Interview 8Informal Appraisals 9Telephone Customer

Thorpe Park's Customer Service

3175 words - 13 pages Thorpe Park's Customer Service Effectual customer service is or should be a fundamental aspect of any organisation that has an objective of success. It is through this process that an organisation can fully understand its customers and ensuring that it is responding correctly to customer needs and demands which are vital if the organisation is to gain competitive advantage. In 1991, freematle quotes: “Customer service is the final

Personlized Customer Service

1367 words - 5 pages The old saying, “it’s not personal, it’s business” comes to mind when thinking about how to effectively run your business in this, and any, economy. What we should be thinking, and how we should be approaching our customers is, “it’s personal, it’s business”. People want to feel that extra touch of personalized service, and indeed, expect to be “wooed” in order to remain a customer. Regular customers want to be remembered when they walk into

Similar Essays

Customer Service Essay

1694 words - 7 pages customer contributes to a company” A business must satisfy their customers to gain customer loyalty. Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step

Customer Service Essay

12290 words - 49 pages Customer Service 1) An investigation has taken place into the customer service practices of Sainsbury Supermarket, the investigation will show the following, 2) · It will identify and describe the different types of customers and their needs, · It will identify and analyse the skills required in customer

Customer Service Essay

1516 words - 7 pages TO THE SPOKEN AND UNSPOKEN MESSAGES Ask your customers questions and listen carefully to their response and try to develop an informed understanding. The customer service provider must ask questions in order to get information because not every customer is going to give all the information to solve the situation. It is best for the customer service provider to listen to what the customer is not saying and the hesitation that a customer may have

Customer Service Essay

1303 words - 5 pages the customers.The profit of a business increase markedly the more loyal, long-standing customers it has. Therefore, it is crucial to provide an excellent service to attract and keep the customer.To begin with, a customer who is a person or business buying goods or services from another. And the customer service is helping and supporting the customer before, during and after they purchase the product. Normally, the customers can be broken into to