Consumer Decision Process Essay

967 words - 4 pages

This is a short essay I had to write for my marketing class in how I used the consumer decision process in my personal life.Consumer Decision ProcessConsumer Decision Process is a complete six step process which an individual completes in making purchasing decisions. Some purchases with high levels of social or economic consequences are highly involved, known as high-involvement purchases, such as buying a new car or a new home. Low level purchases, low-involvement purchases, involve routine purchases such as buying a pair of shoes or a type of mustard. No matter the level of involvement of the purchase, high or low, an individual still goes through the steps of the consumer decision process. Below outlines these steps and how they related to my recent car buying experience in 2004.The first step in the decision process is the consumer becomes aware of a significant discrepancy between an existing situation and a desired situation. For example, perhaps a girl realizes she needs a dress for her prom next week; she then would begin to prepare for a possible solution, such as a trip to the mall. Sometimes, the problem can be more specific such as the girl has her prom dress but does not have a pair of shoes to match the color of the dress. This problem requires a solution as well. Just last year I was presented with a problem of having only one car and two drivers in the family. Since my daughter had just recently passed her drivers test, she needed a car for her own. Since my car was old it was the perfect for the job, I realized I would need a new car for myself.Faced with this problem, I began the next step of the consumer decision process by searching for my new car. During this step, a search is begun by gathering information about the purchase. The search entailed internal and external sources of information. My search included the Automotive Consumer Report Guide and various internet sites. I even asked a few friends on their opinion as to which make of car would they would recommend to me. As a result of my searches, I identified alternative brands for consideration, like Honda, Nissan, or Toyota. This set of alternatives is known as an evoked set.With my evoked set to choose from I had to evaluate them known as the evaluation of alternatives in the consumer decision process. I evaluated the criteria of what type of car I needed and what best suited my lifestyle. With my evoked set of alternatives I decided I wanted a mid-size car, one with best gas mileage, good for the environment by EPA standards, best rated car in crash tests, high resale value and most importantly best car for its money. I reviewed each criteria on the three cars makers and narrowed it down...

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