Customer Driven Organization Essay

629 words - 3 pages

THESIS SENTENCE

A customer driven organization with detailed customer relations can result in optimal effectiveness and efficiency in the workplace.

FORMAL OUTLINE

I.     Maintaining an effective environment through a customer driven organization

A.     Empowerment – the ability to help people use their powers and truest potentials to extend themselves, rather than restricting themselves.

1.     Involvement of the employees
Staff Development via in-house training
a.     Technical – train in the specifics of a particular job
b.     Quality – training in the principles of total quality combined with technical (i.e. computer programs) required to implement quality assurance and implementation.
c.     Specific Skills – specialized classes
Financial – Accounting (A/R, A/P)
Selling Technique
Languages
Interviewing skills
d.     Activity - “Outward Bound” -Type of course in which people learn about leadership and teamwork by engaging in physical tasks such as rock climbing.

2.     Personal growth and development
a.     Higher Education (continuing education)
Managerial – provide expertise and knowledge in fields such as strategy, change of or implementing management. Identify and work on developing skills directly related to “REAL” corporate problems.
b.     Professional tuition reimbursement
Real Estate
Law Degree
Graphics
Computer     
B.     Quality Assurance – Quality happens through people, not by system alone.
1.     Implementation
2.     Checks and Balances
3.     Continuous Improvements

II.     Successful Customer Relations
A.     Current and future customer needs
B.     Customer requirements
C.     Customer feedback
D.     Exceeding customer expectation – under promise and over deliver
E.     Commitment and attention to detail

Developing people

Helping individuals to achieve their potential is in the best interest of the person, as well as in the best interest of an organization. Proactive people will actively seek opportunities and make things happen. Fully involved people will be innovative and creative in furthering the organizations objectives. It is beneficial for the organization when people are...

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