Customer Driven Quality Paper

1173 words - 5 pages

This paper will explain the value of quality in relationship to customer satisfaction within 4 different industries (manufacturing, service, non-profit and government). Provide a description of customer driven quality and asset the importance of participatory management as it relates to quality. Also provide a matrix comparing the commonalties and differences in quality among the organizations.ManufacturingQuality service first arrives with the manufacturing of a product. Quality is defined as a state associated with products, services, people, processes and environments that meet or exceeds expectations (Quality Control Program). In order for an organization to provide good consumer satisfaction, the company must first provide a good product. In order for the relationship built between the companies in the manufacture to be a successful supplier partnership, the manufacturer and the service provider must start by including the customer. Manufacturing and service are two organizations that have to start with customer satisfaction. For example, if an organization is producing a product that is not quality, the company will have difficulties disrupting the product. There are many different was to assure that the product is quality, companies have to option of supplying surveys to each and all customers. One can also judge quality on the service the company provides, the response time of that service, the environment it is provide in, the price for the service, and the overall satisfaction of the service (Quality Control Program). An example, of customer driven quality would be the playgrounds at McDonalds. The playgrounds are built and manufacture by a third party. These playgrounds are built for customer satisfaction. Before McDonalds could place these playgrounds on there property management had to first seek a manufactory that would be quality rubber resistance. This product had to also cater to children and ease the mind of adults. (www.inc.com)ServiceBusinesses survive because they have customers that are willing to buy their product or service. This relationship is established with quality customer service. As a service provider your customers and clients, both internally and externally must be satisfied. Unfortunately, many times company's neglect the "customer service", one on one, relationship that determines what needs we are meeting, and where we can improve.When measuring value, no matter how hard you emphasize the importance of providing a high level of quality in customer service, to be successful, the idea of quality is hard to define, due simply to all of tangibles involved in providing this service. Quality becomes even more difficult when it comes to service. To improve on quality, a service provider must first increase their investment time with their customer. Meeting the needs of your client is the bottom line of a satisfied customer and the key to customer retention. In alignment with customer investment a commitment to...

Find Another Essay On Customer Driven Quality Paper

Strategic Quality Management and Customer Satisfaction Paper

1038 words - 4 pages Strategic QM & Customer Satisfaction PAGE \* MERGEFORMAT 1 Strategic Quality Management and Customer Satisfaction PaperReginald GriffinMGT/449 Quality Management and ProductivityDecember 1, 2009Tammy WalkerUniversity of PhoenixStrategic QM & Customer SatisfactionThis paper will review Riordan's strategic quality management system and the impact their system has on customer driven satisfaction within the Riordan organization. The main

Strategic Quality Management and Customer Satisfaction Paper

1367 words - 5 pages word, it helps to meet the standard of the practice of its mission. Beside, the customer satisfactory level gain more ground by exercising well though strategic plan. This paper describes how the quality of improvement plan is linked to the survival of the company. Likewise, analysis is another important method that helps create a part of decision making process because this will help the company being more understood of its needs. These needs are

Strategic Quality Management and Customer Satisfaction Paper

1900 words - 8 pages customer satisfaction. The question then becomes, how does one plan for quality management and customer satisfaction?This paper will look at quality and its relationship to strategic plans and strategic objectives, process improvement plans, and the tools and techniques used to measure customer satisfaction and quality as a whole. The paper will also discuss the person or persons within an organization whom are ultimately responsible for quality

Strategic Quality Management and Customer Satisfaction Paper - 1248 words

1248 words - 5 pages In today's rapidly changing world, an ongoing improvement plan can help to increase the quality of a product or service an organization produces. The plan can help to meet and or exceed the standards of the product and establish an on time delivery system. To be able to develop a successful improvement plan, an organization must have a well-designed strategic plan that is in line with the mission and vision of the organization.This paper will

Strategic Quality Management and Customer Satisfaction Paper - 2001 words

2001 words - 8 pages ensuring employees are well informed and properly supported. In doing this, they will provide a climate focused on the long-term viability of the company.Riordan Manufacturing is a customer-focused, quality-driven enterprise which strives continually to improve and compete globally. To compete and grow at that expected level, Riordan needs a very talented and qualified skill set of employees to deliver on the goals and expectations set forth

Strategic Quality Management and Customer Satisfaction Paper Choose a company that a team member is familiar with Conduct a SWOT analysis for the company

1359 words - 5 pages Strategic Quality Management and Customer Satisfaction PaperMicrosoft being a large corporation is built on customer satisfaction and quality. Making sure that quality management and customer satisfaction ranks high on their list, Microsoft maintains annual goals and performance evaluations "Ensuring a high level of satisfaction among our customers and partners is a core component of business at Microsoft. Customer and Partner Experience (CPE

Total Quality Management

867 words - 3 pages Total Quality Management Definition Paper Running head: Total Quality Management Total Quality Management Silvia C. McGhee MGT449 Marc Najem University of Phoenix January 11, 2010 Total Quality Management is an important concept for many organizations. The concept can have a significant impact on an organization and its resources. Total quality management (TQM

Total Quality Management Survey

1539 words - 6 pages Customer satisfaction is important to an organization because it leads to repeat business. In order for companies to thrive, the need for value is essential to customer satisfaction (Goldman, 2003). This paper will explain the value of quality in relationship to customer satisfaction as well as research three separate organizations that represent different economic sectors, and provide a description of the need for customer-driven quality for

TQM Survey Paper

1670 words - 7 pages Burrill & Ledolter relates customer satisfaction and quality by stating "The aim of quality is to give customers the product they want. The challenge is to understand true customer needs and to translate these into products that will satisfy those needs" (Burrill & Ledolter, 1999). This paper will explain the value of quality in relationship to customer satisfaction as well as research three separate organizations that represent

Total Quality Management

957 words - 4 pages service. These elements contribute to an organization standing out among the various competitors locally and globally.Organizations want to retain and recruit customers and in order to do this the organization needs to create a strategy who is customer focused. According to Burrill and Ledolter (1999), "customers want quality, and to satisfy this want, organizations must provide customer-driven quality" (p. 8). Customers expect to receive a

Total Quality Management Survey

1145 words - 5 pages The purpose of this paper is to research three separate organizations that represent three different economic sectors, and provide a description of the need for customer driven quality in each organization. A comparison matrix will be constructed outlining the differences between strategic roles of Total Quality Management (TQM) within each of the organizations. The organizations focused in this paper represent a manufacturing sector, a service

Similar Essays

Customer Driven Quality Essay

840 words - 3 pages what they need, but what they want as well, and then generate the results. This is the shift from the older manufacturer driven improvement process to the new customer driven improvement process. Organizations must continually explore new ways to meet and exceed customer's demands for quality through total quality management improvements. The goals are determined by the input from customers, and the results are shown in the service provided. The

Customer Driven Quality Essay

2231 words - 9 pages ManufacturingThe Carrier Corporation is currently the world's largest manufacturer of heating, ventilation, and air conditioning (HVAC) systems. They have been recognized as the HVAC leader in product quality and customer service since 1915. Carrier's foremost concern and focus that supports this achievement is best described within their mission statement: "Carrier is dedicated to providing the highest level of quality and service to our

Customer Driven Quality Paper: Accenture Business Services For Utilities

1645 words - 7 pages capabilities. BC Hydro recently outsourced its call center department to ABS-U. Outsourcing has certain benefits to the organization such as less operating costs and better concentration on their customers. This paper will discuss how ABS-U provides high value quality in their relationship to customer satisfaction. It will also include a description of customer-driven quality and assessing the importance of participatory management as it relates to

Customer Driven Quality Mgt 449

701 words - 3 pages not only what they need, but what they want as well, and then generate the results. This is the shift from the older manufacturer driven improvement process to the new customer driven improvement process. Organizations must continually explore new ways to meet and exceed customer's demands for quality through total quality management improvements. The goals are determined by the input from customers, and the results are shown in the service