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Decision Makeers Use Decision Support Systems To Identify And Solve Problems

2585 words - 11 pages

Decision makers are faced with increasingly stressful environments, highly competitive, fast-paced, overloaded with information, data distributed through the organizations, and multinational in scope. Under these circumstances, decision makers expect to use enhanced tools that can assist them during the decision-making process and that can help them improve their overall performance and skills (Stanescu et al, 2011). One of such tools is the decision support system. The central goal of Decision Support Systems (DSS) in any organization is to process and provide suitable information in order to support individuals or organizations in their decision making tasks (Aronson et al, 2005 & Burtein et al, 2008). Over the past decades, DSS have evolved from distributed computing systems to group and web-based DSS. With the recent proliferation of wireless technology and mobile devices, a new set of decision support has emerged. This is called a Mobile Decision Support System. According to Power (2014) a mobile decision support uses wireless technology and portable computing devices to provide interactive computer-based systems to help decision makers use data, documents, knowledge and models to identify and solve problems, complete decision process tasks, and make decisions.
According to Mulholland (2012), the need for mobile decision support is seen as a core driver of new business deployments. Sathyan et al (2013) opined that deploying a mobile-based system in any enterprise will give the employees access to key business processes, data, and reports that will result in decisions, faster actions, shortened cycle times, and increased business agility. Mobile decision support system according to Power (2014) has the capability of empowering professionals to make smarter decisions and take faster, better business actions by providing the relevant, timely information they need to do their jobs, regardless of where they work. Finally, Navin (2012) opined that the use of a mobile decision system will provide mobile access to information to enable knowledge workers to see and search for data across different systems, collaborate, make intelligent decisions and take immediate actions that can drive enterprise processes to achieve successful results. He added that field personnel making important, process-driven decisions every day can also benefit from it.

1.1 Research Problem
Recently, the mobile industry industry have witnessed tremendous growth, with the introduction of powerful mobile phones and operating systems that run on these phones. As a result of this, business organizations are interested in using this technology in order to gain competitive advantage overt others. One area where this technology can be of importance is in the area of decision making. The importance of quick and effective decision making in any organization cannot be overemphasized. There are have been several attempts have been made to design a mobile decision...

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