In my proposal plan I recommend that the average wait time at each food station in the café be decreased, especially during high rush hour time for example during the lunch and dinner rushes. We can help reduce the time by having servers make up pre portioned plates that way students can grab and go instead of wait in a line for upwards of thirty minutes for cold food. We can also have different food options added that serve different options because as of now the food lines operate on a schedule with the same food options every week. Another recommendation would to be expanded the cafeteria as a whole. As of now Howard University as roughly 10,000 undergraduate students, the cafeteria can barely hold 800 students comfortably. This will also cause the café to have better organization of lines in order to decrease confusion.
Howard students have been complaining about the café for some time now. Talking to upperclassmen whom had prior knowledge on the subject, they observed that the café is most inefficient between 11:30-1:00pm and 6:30pm-9:00pm. However, breakfast doesn’t experience this same type of rush as the lunch and dinner hours do. The long lines are due to the fact of not enough help by staff, for example the classics lined is only manned by two people, and the vegetarian line does not have a single server. The salad bar stationed is often kept empty and isn’t restocked until a student has to bring it to the attention of a café worker. The school’s lack of open venues limits students to constantly eat at the same places. Also, over the weekend, only one restaurant, Blackburn cafe, is open, although it closes early. This restricts students to eat at the same place, even when the main café barely changes their menu.
The cafeteria approximately serves 3,000 of Howard’s 10,000 undergraduate students. Both main café and the annex café serve the same options hot food, vegetarian, sandwiches and a girl option. Conducting a small survey of students in the organizations I’m involved in. a rough analysis of the data showed that students preferred eating in the annex café, because of the hospitality of the workers and a smaller wait time to receive their food. I also learned that during peak hours of operation at both cafeterias the same amounts of workers are on duty, to deal with the mass volumes of students. Students find that when they receive their meals the food is often cold which is a health concern when food is not properly heated. This can cause other concerns for student health for example food poisoning, which I reluctantly got from eating food from the Howard university cafeteria. Some of the alternatives that I propose are to increase the amount of workers during rush hour times to decrease the wait time. Also increase food options in what is Howard’s food court “Punch Out," Determining what changes to the current system that will be most effective above will have to be analyzed in a most cost effective way.
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