This essay will focus on the meaning of leadership and management, why the two concepts are often used interchangeably and which one is the most relevant in the Tourism Industry. In order to answer these questions, it is necessary define the two terms providing evidences and arguments from different authors about the characteristics, roles, similarities and difference. In conclusion after look at all the different points of view, this essay will evaluate the importance of each term in the context of Airline and Airport Industry.
The leadership is complex and can be defined in different ways. The term comes from the combination of two separated words leader and ship, and appeared in the early nineteenth century (Gill, 2006).
Antonakis et all (2004) suggest that leadership can be interpreted the influence that one person has on other people behaviour or actions. One comes to think that leader is a person who is in control of a group or team in organisation, the leaders stimulate and motivate the team in order to give a grateful contribution to the organisation for achieve a better results. This is confirmed by Murphy (2004) who said that leader act as a guide, looking at individual behaviour, also they help organisation look after staff, they inspire and stimulate individual contribution on the development and success of the organisation.
There are greater interest in know if the leadership is something nature, people born with, or is something that people need to learn. Support for this Adair (1997) suggests that normally the organisation expected that, a leader need to have certain basics qualities before became a leader, but also is something that people can learn from experience or training.
There are certain qualities or characteristics that people recognise or see in leaders. Leaders take carer and give support to the staff in organisation; similarly they have the responsibility on the communication between manager and staff.
Gill (2006) has argued that a leadership must to have the skill to learn and adapt to changes in organisation, using their logic and intuition to address the organisation aim to the staff and ensure they know what the organisation want to achieve. In addition Gill state that “leadership include stimulating and encouraging empowerment, innovation and creativity.”
Management can be understood in different views, and develop an important role on the development of an organisation. Furthermore a manger is responsible for control, organise, planning and ensure the organisation achieve their objectives within a target time set. The manager normally running staff recruitment process and have the responsibility for look after the team (Mackrory, 2009). Similarly Mullins (2006) explains that management is about following the organisation procedures and systems and ensure staffs make an effort to achieve the organisation goals.
“Management is active, not theoretical. It is about changing behaviour,...