Deming's Principles of Total Quality Management (TQM)
Clarify your Concept
Define your mission/vision/goal -- aim for constant improvement in the product or
service you offer your clients. You cannot do this without maintaining a high level
of motivation and satisfaction in the people that comprise your organization --
consider that an aspect of your goal.
Realize your Concept
With clear vision and energetic motivation, make your concept a matter of daily
have a long term, not short term profit orientation.
find, understand (the causes), and root out the 4 detriments (fear, jealousy,
eliminate practices that undermine workers' self / mutual respect and
motivation (production quotas, sloganeering, sexist / racist expressions,
favoritism / nepotism).
foster all chances for pride of workmanship and sharing in the improvement
System & Process Management [the Core of TQM Practice]
Study and understand in ever greater depth the process of production or service
that you are delivering. Deming's 85/15 rule: 85% of a worker's effectiveness is
determined by the system he works within, only 15% by his own skill. To break
down your system into meaningful blocks for analysis, consider your "internal
customers" of processes.
Look at inputs from suppliers -- when you understand the importance of
quality and timeliness in your inputs, you will stop buying on low-bid only.
Quantitative analysis of process -- use Statistical Process Control, monitoring
of critical variables, charting. Monitor before and after changes. Use
Plan/Do/Check/Act cycle repeatedly.
Monitor "outputs" throughout -- when doing this, you can cease or
de-emphasize end-point inspections. Refine the...