Dikke Shiat Essay

1418 words - 6 pages

A Trip to Brussels QuestionsIdentify all of the micro-operations and their activitiesClassify them according to the typology shown on the next pageWhich of these micro - operations were most affected by the severe weather?First the traffic control tower finds out that the runway is getting bad because of the bad weather, they delay some flights that are suppose to land that particular hour. Because of this the whole schedule of each individual passenger changens and also that of the shops, restaurants, etc, at the airport. People have less time, and so on.Approximately how many different organisations are involved in delivering the goods and services described in this report? What are the implications of this?If you think of each and every single one, I'm going to have a large list. here are the most important ones:Everything that has to do with the flight itself: traffic control, baggage, flight itself, captains, etc,..Security and health services: ambulance, de icing services, fire services, police etc,..Guest services that make your stay conftrebul: restaurants, shops, tax free,..Information: desks, displays, help agents, etc,..A Trip To BrusselsMy flight from Stockholm would be late landing. The pilot told us that we were in a 'stack' of planes circling above the clouds that were giving Brussels its first taste of winter. Air traffic control had closed all of the runways for a short period at dawn, and the early morning flights from all over Europe were being allocated new landing slots along with the long haul aircraft from the Far East and the Americas. After a 20 minute delay, we descended bumpily through the clouds and landed on a recently cleared runway. Even though there was a further hold on a taxiway; we were told that the de-icing of the apron was being completed so that 'planes could proceed to their allocated stands and airbridges. All around the airport I could see the scurrying flashing beacons of the snow clearing vehicles, the catering suppliers' vans, the aviation fuel trucks, the baggage trailers, buses transporting crew and passengers, security police cars and an assortment of other vehicles all going purposefully about their work. Brussels airport always looks busy, with over 10 million passengers a year, but this morning the complexity and scale of the operations were particularly evident.Finally, about an hour late, we pulled up to the gate, the engines switched off and we disembarked onto an icy cold airbridge, leaving behind a particularly untidy plane, strewn with litter from a full cabin of restless passengers. We passed the team of cleaners and maintenance staff waiting just outside. They will have a hard time this morning; more mess to clear and probably less time than usual to clear it in, as the airline will want a quick turn around to get back on schedule. I could just hear the sound of frantic activities going on below the 'plane, baggage and cargo being unloaded, catering vehicles arriving, fuel being loaded...

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