Effective Communication Practices
Communication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2013) and is the foundation of every relationship. There are four main reasons for communication in business. They are to control, motivation, emotional expression and information (Robbins & Judge, 2013). Without effective communication the sharing of ideas, information, feelings and questions cannot be completed. There is a process to communication and when the process is broken communication is not effective. In business it is a manager’s responsibility to understand the process of communication, the functions of the communications and to minimize any barriers to communication so that there is effective communication.
The communication process consists of a sender which is the person who is sending the message or idea, the message, which is what is being conveyed by the sender. Then there is encoding, encoding is when the sender puts the intended message into words, symbols or gestures known to both parties. How the message is passed from the sender to the receiver is called the channel. The receiver is the party the sender is transferring the message to. When the receiver gives feedback to the sender, communication is considered to be complete. Feedback is also what is used to determine the effectiveness of the communication.
Barriers to Effective Communication
There are many factors can impede the communication process. The most common barriers to communication are filtering, selective perception, informational overload, emotions, language, silence, communication apprehension, lying and cultural barriers.
In order to navigate the barriers to communication, it is important to understand how they impact a message. Filtering occurs when a sender gives information to the receiver in a way that makes it seem more favorable. Selective perception is when on the receiver selectively sees and hears the message based on personal needs, motivations, experience, background and other personal characteristics (Robbins & Judge, 2013). Information overload is a very common barrier in today’s business enviroment. Information overload occurs when the information given exceeds the reciever’s processing capacity. When to much informationis being given at one time, overload occurs and segments of the message may be ignored, passed over or forgotten. Emotions also play a part in the communication process. Depending on the mood of the sender and the receiver a message may be interpretted differently than intended. If a reciever is in a “bad” mood the message may be questioned and scrutinized in greater detail than if the same message was received during a “happeir” mood. Language of course plays a huge part in communication. Although two people may speak the same language, some words can mean different things to different people. Age and context are two of the biggest factors that influence such differences (Robbins & Judge, 2013)....