Emotional Intelligence and Its Significance in Forensic Accounting
Emotional intelligence is defined as the ability to identify, assess, and control the emotions of oneself or of groups. Researchers such as Peter Salvoey and John D. Mayer define it as “the subset of intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions” (Feeley& Driscoll CPA, 2014). In this paper, I will identify the role emotional intelligence plays in the critical thinking skills used by the forensic accountant during various stages of the investigative services of the engagement.
Emotional intelligence is the ability to identify, use, and understand emotions in positive ways to relieve stress, efficiently communicate, empathize with others, overcome challenges, and to defuse conflict. By harnessing emotional intelligence, we can modify our own behavior and our interaction with other people. By utilizing high emotional intelligence, we are able to recognize our won emotional state and the emotional states of others, and engage with others in a way that draws them nearer to you (Cherry, 2015).
The ability to express and control our own emotions is vital for our survival in society and the work place but so is our ability to understand, interpret, and respond to the emotions of others. Salovey and Mayer proposed a model that identified four different factors of emotional intelligence (Cherry, 2015).
1. Perceiving Emotions- the first step in understanding emotions is to accurately perceive them. This involves understanding nonverbal signals such as body language and facial expression.
2. Reasoning with Emotions- using emotions to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react too. We respond emotionally to things that garner our attention.
3. Understanding Emotions- the emotions, we perceive we can carry a wide variety of meanings. Should someone express angry emotions, we might interpret the cause of their anger and what it might mean. If your witness is angry, it might mean that he is upset because of questioning or it could he got into a fight with his spouse that morning.
4. Understanding Emotions – The ability to manage emotions effectively is key part of emotional intelligence. Regulating emotions, responding appropriately, and responding to the emotions of others are all important aspect of emotional management.
Emotional Intelligence Compentencies
The five competencies of emotional intelligence are identified are believed to account for the majority of the distinctive characteristics of top performers according to research and author Daniel Goleman. The remaining one-third of high performance falls under technical skills and cognitive abilities (The Emotional Competence Framework, 2014). By utilzing the knowledge of the five competencies, the forensic...