This website uses cookies to ensure you have the best experience. Learn more

Emotional Intelligence And Relationships In Business Management

3564 words - 14 pages

Emotional Intelligence and Relationships in Business Management

¡§Anyone can become angry ¡V that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way ¡V this is not easy.¡¨
~ By Aristotle, The Nicomachean Ethics ~

Traditionally, management were only interested on return on investment (ROI) and shareholder value, not the neurobiology of emotions doing business. However, in modern days, there is probably nothing as important as having good human relationships in the workplace. Whether one is a chief executive officer, a consultant, a manager or team member, achieving results requires a productive working relationship with others. As such, having positive and sustainable human relationships is the bedrock for business effectiveness. According to Goleman, ¡§Emotional Quotient (EQ) defines our capacity for relationship (Goldmen 1995)¡¨ and added, ¡§Rational intelligence only contributes about 20% to the factors that determine success in life. Some extraneous factors such as luck, and particularly the characteristics of EQ, constitute the other 80% (Goldmen 1995).¡¨


By themselves, the discoveries in Emotional Quotient (EQ) are not new. Over the centuries, there have been numerous studies conducted to understand the workings ¡¥emotions¡¦ and its practical importance. One of the earliest historical literature recordings dates back to 1st century B.C by Publilius Syrus, a Latin writer of mimes. Syrus states, ¡¥Rule your feelings, lest your feelings rule you¡¦ (Hang 1999). In other words, people should take control of their feelings and emotions rather then allowing it to control their intellect and values (also known as emotional-hijacking). Today¡¦s contemporary authors have since further expanded Syrus¡¦ definition, which subsequently lead to the development of the EQ concept. EQ can be simply defined as:
¡§EQ is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection and influence.¡¨
~Robert Cooper and Ayman Sawaf~
(Source: Hang 1999)

¡§EQ is the ability to monitor one¡¦s own and other¡¦s feelings, to discriminate among them and to use this information to guide one¡¦s thinking and actions.¡¨
~Peter Salovey and John Mayer~
(Source: Salovey & Mayer 1990)

Hence, it could be concluded that EQ could be referred to a person¡¦s emotional intelligence (also known as EI). It should be noted that the term ¡¥emotional intelligence¡¦ was created by Peter Salovey and John Mayer in 1990 and then popularised by Daniel Goldmen in 1995 in his ground-breaking bestseller, ¡¥Emotional Intelligence: Why It Can Matter More Than IQ?¡¦ (Goldmen 1995). According to Goldmen, EQ consists of 5 major qualities or characteristics (Goldmen 1995, p 43; Caudron, Shari 1999).
ƒæ     Knowing one¡¦s emotions (self-awareness)
ƒæ     Managing emotions (mood management)...

Find Another Essay On Emotional Intelligence and Relationships in Business Management

Emotional intelligence in leadership Essay

2590 words - 10 pages , motivation, empathy and social skills. Everyone is born with certain levels of emotional intelligence skills. But we can strengthen these abilities through consistent practice, persistence and constant feedback from your supervisors and your coaches. Daniel Goleman first popularized this term emotional intelligence in 1995, later in 1998 he wrote an article in Harvard business review applying this concept to the business and management. He found

Leadership and Emotional intelligence Essay

3476 words - 14 pages rapportBe the culmination of the other dimensions of emotional intelligenceAllow leaders to put their emotional intelligence to workEffective in leading changeAnalysis and critique:OverviewEmotional intelligence can make a great leadership. As a great leader to be successful in business, several abilities are necessary, such as being able to deal with people, working in pressure, managing multiple people, working on different projects and jobbing

Emotional Intelligence and Leadership

5239 words - 21 pages : They use their knowledge to improve their companies in subtle but important ways. Social Skill The first three components of emotional intelligence are self-management skills. The last two, empathy and social skill, concern a person’s ability to manage relationships with others. As a component of emotional intelligence, social skill is not as simple as it sounds. It’s not just a matter of friendliness, although people with high

Emotional Labor and Intelligence

677 words - 3 pages (, overall, I believe is a little weak in the Emotional Intelligence category. The constant pressure to do more with less, to answer more calls with fewer people, and to decrease cost at any cost is hurting the call center business big time. If we don't properly assess a candidate for competencies that drive performance, then we deserve

Emotional Intelligence and Nursing

2134 words - 9 pages “Emotional Intelligences and Reflective Practice are Integral Components of Building a Therapeutic Relationship in Nursing” Emotional intelligence refers to an ability to recognize the meanings of emotion and its therapeutic relationships, and to reasons for problem-solving in nursing. This is involved in the capacity to recognize emotions, adapt emotion-related to feelings, understand the information of those emotions, and manage it

Emotional Intelligence, Reflective Practice and Therapeutic Relationship in Nursing

2297 words - 10 pages work hand in hand to prevent abuse of client and to ensure safe and effective care. Nurses should respect their client and their views to maintain a good therapeutic relationship. (Approx: 2100 words) REFERENCES Bradberry, T. & Greaves, J.(2005). The Emotional Intelligence Quick Book, (New York: Simon and Schuster). Bradberry, T and Greaves, J. (2005) “Heartless Bosses”. The Harvard Business Review. Bridge, W. & Macleod Clark, J. (2008

An Exercise in Emotional Intelligence

1612 words - 6 pages difficult situation of a competitor’s theft of my work, significant emotional labor and emotional intelligence would be required, but with a calm, poised, and reasoned response, a positive outcome is probable. When first given the news by a friend, the first challenge is to control the reaction. In my role as a business executive, I frequently find myself in situations where emotional control is required, a customer meeting where a significant deal


3952 words - 16 pages from Salovey, P & Mayer, JD 1990, „Emotional intelligence‟, Imagination, Cognition and Personality, vol.9, pp.185-211. Singh, M., Hii, L., & Lum, L.G., (2012). Evaluating the correlation between Emotional Intelligence (EI) and Effective Leadership (EL) among managers in Miri Shipbuilding Industry.2012 International Conference on Economics, Business and Marketing Management. 29 (), pp.122-128. Sivanathan, N & Fekken, GC

Emotional Intelligence and Resonant Leadership

1773 words - 7 pages working along side. References Boomer, L. (2013). Are you a resonant leader? Emotional intelligence isn’t just feel-good stuff. It’s about the bottom line. Landscape Management, 52(8), 24-27. Goleman, D. (2006). Inspiring others through resonant leadership. Business Strategy Review, 15-18. Psilopanagioti, A., Anagnostopoulos, F., Mourtou, E., & Niakas, D. (2012). Emotional intelligence, emotional labor, and job satisfaction among physicians in Greece. BMC Health Services Research, 12(463), 1-12. doi:10.1186/1472-6963-12-463

Emotional Intelligence and Resonant Leadership

1204 words - 5 pages maintain their resonance through the process of continuous renewal. Leaders of all kinds possess these abilities. However, their level of emotional intelligence and how it impacts those around them determines their ability to manage the feelings and emotions that motivate groups they lead their ultimate goals. In his book (Chagnon, 2013) suggests that emotional intelligence is not just the latest in a long line of ephemeral ideas to improve management

Emotional Intelligence and Self Management and their Influence on Attitudes of Self Preparedness for Life Situations

1350 words - 5 pages management excellence (Chopra & Kanji, 2010) , the researchers attempted the task of finding a better model to gauge Emotional Intelligence said that EI’s capabilities have become significant and inevitable in almost works of life ranging from effective leadership, building teams, communication, development of human potential, and performance, social skills and economic and political. “The term ‘emotional intelligence’ is a paradox since it

Similar Essays

Emotional Intelligence And Business Essay

1818 words - 8 pages understanding, supportive and encouraging to individual team players. Research suggests that individuals can indeed learn and change their behavior, mood and self-image. Therefore, there are various ways organizations can develop emotional intelligence IQ in staff, such as through seminars, training opportunities and top management role modeling EI to others. It important to educate the staff about EI however, but ultimately it is up to each individual to

Emotional Intelligence And Business Essay

1888 words - 8 pages understanding, supportive and encouraging to individual team players. Research suggests that individuals can indeed learn and change their behavior, mood and self-image. Therefore, there are various ways organizations can develop emotional intelligence IQ in staff, such as through seminars, training opportunities and top management role modeling EI to others. It important to educate the staff about EI however, but ultimately it is up to each individual to

Emotional Intelligence And Empathy In Leadership

1951 words - 8 pages blame for this obvious lack of concern for others in the workplace? It has been suggested in the following studies that higher level education is lacking in regard to the study of emotional intelligence and empathy within their business leadership programs. Empathy is defined as, “the feeling that you understand and share another person's experiences and emotions: the ability to share someone else's feelings,” (Merriam-Webster, 2014

Emotional Intelligence And Reflective Practice In Nursing

2228 words - 9 pages Emotional Intelligence and reflective practice are integral components of building a therapeutic relationship in nursing Emotional intelligence refers to the ability to perceive, control, and evaluate emotion. Reflective practice is exploring of one’s own experience and practices. This includes a person’s behaviour, thinking and all other related emotions. Therapeutic relationship can be defined as the care assistance and management