Employee Training Essay

975 words - 4 pages

In his article entitled "Employee training leads to better service, more profits" Walsh provides an overview of some of the techniques that hotels are utilizing to train individual employees. While the advice provided by Walsh appears to be quite salient within the context of developing training programs for employees, one cannot help but wonder if the suggestions made by those in the industry is actually relevant to improving the efficiency and productivity of the employee and hence the organization. In order to assess the relative viability of the training methods mentioned in the article, this investigation considers a comparison between training methods and the viewpoints of other scholars on the issue of training will be considered. By exploring the specific needs for training in the organization overall it will be possible to demonstrate the nuances of training overall.Examining first the methods used evaluated by Walsh, the author notes that at one hotel chain, the quality of guest services is stressed. Training is provided monthly and reinforced weekly, with an in-house training staff. The costs are calculated based on the individual employee rate of pay and the amount of time needed to conduct training each month (Walsh, 4). Comparing this to what the American Society for Training and Development notes in its 2002 Learning Outcomes Report, this type of training may not be a viable method for improving the quality of service that guests receive at this hotel chain.Considering the specifics of the report, the ASTD notes that the most useful types of training for employees include "sales and dealer training, new employee orientation, product knowledge training and information technology skills" (ATSD, 14). This contrasts to what employees see as non-useful training, which includes "course on quality, competition and business practices" (2). Given that the hotel chain's training program continually focuses on quality and competition it seems reasonable to argue that this organization is emphasizing the wrong elements of training for its employees. Thus, while training is important, it must be the right training in order for it to produce salient, meaningful results.With the realization that training programs are only effective if what is being taught has meaning for the individual, there is an impetus to explore what scholars feel should be taught to employees in training sessions. According to experts in the field it appears as if any training program that improve the performance of the individual employee presents a viable method for developing a training program. "Training programs allow the employees to practice interpersonal skills, make mistakes and receive feedback in a safe environment. When an employee makes a mistake with a customer, it can be costly. Training allows staff to develop necessary job skills without fear of reprisal" (Brownell, 62).What this effectively suggests about training programs is that they need to be made...

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