Employees are at work, but are they actually engaged in their jobs? In October 2013, The Gallup Organization conducted a survey with 230,000 full-time and part-time workers in 142 countries which consisted of 12 questions. According to Gallup’s latest findings, 87% of workers are “not engaged” or “actively disengaged” and are emotionally disconnected from their workplaces (O'Boyle & Harter, 2013, p. 11). Most studies have broken the various types of workers into two groups, engaged and disengaged, but Gallup’s study has broken it down even further. They have determined that there are three types of employees: engaged, not engaged and actively disengaged (O'Boyle & Harter, 2013).
A broad definition of an engaged employee means that the employee is satisfaction with their job. Job satisfaction is hard to measure because it is based on feelings, beliefs or knowledge. It is a psychological aspect which influences every employee. When people are satisfied they feel fulfilled and happy. An average adult spends most of their life at work, because of this they want that portion of their life be somewhat satisfying and pleasant (Kumar, 2013). An employee’s job performance and job satisfaction are almost synonymous. You cannot be happy in your job and be unsatisfied. There are various definitions of an engaged employee, but the main points that define what an engaged employee are: feel satisfied with their work, take pride in their organization, enjoy and believe in their work, understand the link between their job and the organization’s mission, feel valued by their employer, are fully committed to their employer and their role in the company, and exert extra effort to contribute to the business success. (SHRM, 2012, p 1). Employee attitudes are an indicator as to work performance and organizational productivity (Mohsen Allameh, Shahriari, & Mansoori, 2012).
Work Experience Issue
I am currently employed at FedEx in the Pricing Applications Department. There are a total of six employees in my department. My department (team) is an excellent example of the various types of employee engagement. Of the six, two are actively engaged, one is not engaged and the remaining three are active disengaged. The team is production and project orientated. The disengaged team members are not fully aware that they are just “going through the motions” to accomplish their assigned tasks. Those individuals, when approached know what the task at hand is and will give cognitive responses when directly asked. They perform at the bare minimum that is necessary in order to maintain their position within the company. There is a complete disconnect in how the engaged and disengaged employees are treated by management. The engaged employees are given the projects complete in addition to their normal required daily work and held to a higher production standard than the disengaged employees. This disconnect has started to create riffs within the...