Erin Brockovich Essay

1493 words - 6 pages

The movie describes the story of Erin Brockovich who is a struggling single mother who becomes connected to Ed Masry’s law firm because of an unfortunate car accident, and begins working at the law firm out of desperation for an income. As she spends time filing papers as a clerk, she becomes interested in the human nature of the medical cases and persuades Ed Masry to allow her to investigate further. Empathy; the movie is plenty of scenes and situations where Erin Brockovich shows her ability to put herself into the shoes of the sick families. This is one of the great assets that she posses her empathy towards their clients. She feels their pain, understands their needs, and embodies a ...view middle of the document...

Active Listening; is present in the interviews that Erin makes to her clients. In the first interview she makes to Donna Jensen, from the beginning of the interview to the end, Erin always keeps her eyes looking at to Donna`s eyes, she does not interrupt Donna Jensen while she is speaking. Throughout the interview Erin shows interest on what Donna is telling her, giving Donna the impression that what she is saying is very important.
Another situation of active listening is when Erin Brockovich goes to the University to talk to a toxicologist expert to get information about the chromium, or in the interview that Erin has with Tom Robinson and his wife, also she shows her active listening skills when she is in a pub a meets Charles. The person who I would suggest to be at a higher level in my mind was Charles Embry who approached Erin toward the end of her investigation.
He was instrumental in this law suit because he had saved the documents that PG&E had requested he destroy, because he knew it was unethical to destroy the evidence of harmful chemicals. He watched his cousin pass away at only 41 years old, after suffering nose bleeds while cleaning the cooling towers, having his colon and intestines removed, and ultimately dying from kidney tumors. Charles Embry clearly cared about others, the greatest good for the greatest number, and was willing to go against his manager’s direction to do the right thing, and therefore I would appreciate him to behave good. Planning skills; Erin had a clear vision of what she wanted to accomplish, she took initiatives, set goals, collected information, resolved important issues, made decisions and focused on the task. Thanks to her outstanding planning skills Erin could defeat a Goliath. Communication Barriers; one of the barriers that the movie shows is the way that Erin dresses and her rude way of speaking when she addresses to her working colleagues. She dresses in a saucy manner, and as a result, her relationship with the others is charged. Furthermore she is never afraid to say what her mind think, her audacity presents a serious challenge to the stodgy Masry. "Maybe you should think your manner of dress," he offers. Erin shoots back, "Maybe you should rethink your ties. Non-Verbal communications; during an interview to a family that has their daughter sick (the daughter wears a handkerchief) at the end of the interview while the family is talking about her daughter, Erin cannot say anything but Erin`s face talks for her, showing all the empathy she is able feel. Other scene, of non-verbal communication, happens when Erin is driving back home, and George tells her that Beth, her daughter, has said the first word. She starts crying and her face reflects all the pain she feel to miss this event. To mention also the scene where she meets the new partner, she does not say any word but her face tells what words cannot say.
Negotiation; the movie contains very good examples of negotiation, as: When Erin...

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