Case Study Let It Pour Mgt350 Uop

1736 words - 7 pages

The article entitled: "Let it pour - My First Assignment as Executive Assistant", poses three major problems facing the Faith Community Hospital organization. Chris Smith was recently promoted to the position of Executive Assistant, and is tasked with helping the troubled Chief Executive Officer solve these issues. Chris has recently graduated from the University of Phoenix, and is very excited about the prospect of helping the CEO with such an important task. The problems facing the hospital appear to be important to the success of the hospital and are vital to Chris' continued success as an Executive Assistant.Step 1: Identify the ProblemAfter studying the case study, two primary issues appear to present the bulk of Pat's (CEO) problems. The first problem stems from the fact that: "medical errors cause tens of thousands of deaths each year, close to 100,000 in hospitals alone" (University of Phoenix material, n.d.). The CEO is concerned with the ethical and legal aspects of Do Not Resuscitate (DNR) directives and the moral and religious affect that these directives have on the hospital's customer base. DNR directives concern the patient's right to refuse treatment after they feel the treatments received will reach a point of diminishing return. This is a very sensitive topic and has been actively debated for many years. The CEO has a very controversial decision to make on this topic.The second important issue facing the Pat and Chris is the rising cost of healthcare and the most effective way of keeping the hospital from losing money. Although Faith Community Hospital is technically a "not for profit" organization, the Board of Directors still need to see "profit" in order for Pat to keep his job and for the hospital to remain in operation. Pat and Chris have some controversial decisions to make concerning cost cutting efforts and appropriate pricing plans. This problem faces many other hospital administrators and presents a valuable learning opportunity for Chris.Step 2: Define the Criteria, Goals and ObjectivesThe problem of dealing with DNR directives involves interaction with religious beliefs, medical ethics, and customer perception. Chris and Pat should find a "compromise plan" that addresses the religious beliefs of the hospital Board of Directors, the medical ethics of the physicians, and the moral beliefs of the community as a whole. The goal of this decision should address the needs of all three entities without encroaching on the beliefs or desires of any one group. This is a monumental task and will need to be handled in a very delicate manner.The situation involving the rising healthcare costs are also very problematic and should be handled with care and compassion. Chris and Pat's resolution of this problem should address the needs of the business, and the needs of the staff. The resolution to this situation should involve cost saving methods mixed with an innovative technique to keep current employees from becoming discouraged...

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