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Case Study Of The Public Service Commission Of Canada

2295 words - 9 pages

Summary of the Facts•The Public Service Commission of Canada is responsible for providing HR services to the federal government.•The Staff Development Branch oversees the provision of various professional and technical courses along with senior management courses.•The SDB operates of a cost-recoverable basis, with courses being sold to client departments at prices similar to market rates.•Each of the five directorates was a cost center, operating on a “branch break-even” basis, but expected to cover own costs.•The Directorate of Staff Development and Training services the Ottawa region while the Regional Operations Directorates service the rest of Canada.•Other directorates, such as the Regional Operations and Consulting, could be sold the use of trainers from the Directorate of Staff Development and Training.•The internal services directorate handles the marketing and registration for the courses in Ottawa.•The regional trainers were responsible for course content and administrative and custodial duties.•Regional directors and trainers actively sought out consulting work, which they carried out themselves.•The regional cost centers carried high overhead and travel expenses and had clients with smaller budgets.•A review of departmental budgets issued by the Treasury Board caused many departments to cut their training budgets.•Revenue forecasting in the regions was interrupted due to an increase in the number of cancellations.•Conflict developed between the Regional Operations Directorates and the Directorate of Staff Development and Training in Ottawa over regional autonomy and DSDT ownership of training materials, effectively stifling any open communication.•The Management Committee in essence concluded the regions had to use the resources of the DSDT, for which the regions would be charged.•After failing to agree on standard charges, the Management Committee imposed the DSDT program demands on the Regional Operations Directorates.•The subsequent fiscal budgets projected the regional operations directorate accruing a substantial loss and a substantial profit for the DSDT.Assumption: from the facts present in the case the assumption will be made that the main goal of the ROD is to provide quality training, while that of the DSDT is to maximize profits.Statement of the ProblemThe main problem faced by the Staff Development Branch is a lack of cooperation and coordination within the branch, which stems from goal incompatibility, ambiguous branch policy, and an ineffective organizational structure. There is an overall relationship of distrust between the DSDT and ROD departments.AnalysisThese problems faced by SDB only intensify when uncertainties arise in the external environment. The most recent escalation was caused by government-wide budget cuts that had an adverse effect on the core business process of the SDB – providing training for all departments...

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