Communication is an interactive process whereby people seek to induce some form of change in attitude, belief, or behavior. (Moore, Hickson III and Stack, 2010, p. 5) It is the primary avenue that people use to send and receive messages through predetermined codes.
Communication is broken down into verbal and nonverbal communication. Verbal communication is an oral interaction between individuals and considered to be an explicit method of communication. Since sounds, words, speaking, and language are the main mechanism in verbal communication, complex thoughts and ideas can be expressed effortlessly. In order to communicate effective, a common language in which words has a specific meaning have to be developed so the message sent, can be receive the way the sender intended. For example in business, verbal communication can make or break a deal if the information is not perceive and it was relay by the sender. The key to successful verbal communication is accurate information.
Another vital part of communication is nonverbal communication; it is used 60 to 90 percent of the time in face to face confrontation. Nonverbal communication emphasizes action. It is that component of the message which cannot be articulated in words that is conveyed by nonverbal communication. This method of communication can be symbolic or non-symbolic and implicit, meaning it can be indirect or understood. Mechanisms of nonverbal communication include Haptics (touch), Proxemics (personal space and physical appearance), Kinesics (posture, and body movements) and Vocalics. The purpose of nonverbal communication is to put more connotations into the spoken words. In some instances, the use of words is insufficient to highlight the sentiments or thoughts behind the message. The use of facial expressions and hand gestures provides a different kind of prospective and provides insights to the real meanings behind the words. We know the drawbacks of kinesics and how these actions can be misinterpreted in every aspect of our life. How does kinesics affect us in the business environment, as it relates to our co-workers and managers and the messages they convey. What is your boss really saying, when they say yes but their actions says no? Kinesics! Do our actions speak louder than words?
At work, we interact and communicate differently with our bosses than we would communicate with our co-workers. “When comparing nonlinguistic affect vocalizations and facial displays to speech-embedded prosody, a laugh or a smile can be “worth a thousand words.”” (Skyler, Gerben, Kleef, Fischer, & Schalk, 2009) This difference occurs because of the hierarchy status. Bosses have the power to give orders and expect their commands to be carried out. Therefore employees’ seldom are disagreeable and apt to following their bosses’ instruction because of the ramification that might follow. In most cases, employees communicate with their coworkers in a friendly manner, which is...