Faith Community Hospital: Healthcare In Trouble

1882 words - 8 pages

Faith Community Hospital: Healthcare in TroubleThere are a number of problems facing the Faith Community Hospital organization according to the case study Let it Pour--My First Assignment as Executive Assistant (University of Phoenix material, n.d.). Chris Smith has only just been advanced to Executive Assistant and is given the opportunity to aid the distressed Chief Executive Officer in solving these pressing issues. Chris is one of the latest graduates from the University of Phoenix and is eager about the prospect of helping the CEO resolve such important challenges. Resolution of these problems is tantamount to the hospital's success and in addition, is vital to Chris' continued success as the new Executive Assistant.Identify the ProblemAfter analyzing the case study, two main issues appear to present the bulk of Pat's (CEO) problems. The first problem stems from the fact that, "medical errors cause tens of thousands of deaths each year, close to 100,000 in hospitals alone" (University of Phoenix material, n.d.). The CEO is concerned with the ethical and legal aspects of Do Not Resuscitate (DNR) directives and the moral and religious affect that these directives have on the hospital's customer base as well as that of the staff. DNR directives concern the patients right to refuse treatment after they feel the treatments received will reach a point of diminishing return. Do Not Resuscitate orders are an extraordinarily sensitive topic and have been actively debated for many years. The CEO has a very controversial decision to make on this topic. In a story from BBC news, "Recent guidelines from the General Medical Council recommend that people should be involved in all decisions about their medical care." The second important matter facing Pat and Chris is the rising cost of healthcare and the most effective way of keeping the hospital from losing money. Although Faith Community Hospital is technically a "not for profit" organization, the Board of Directors still needs to see "profit" in order for Pat to keep his job and for the hospital to remain operational. Pat and Chris have some controversial choices to make concerning cost-cutting efforts and appropriate pricing plans. This problem faces many other hospital administrators and presents a valuable learning opportunity for Chris.Define the Criteria, Goals and ObjectivesThe problem of dealing with DNR directives involves interaction with religious beliefs, medical ethics, and customer perceptions. Chris and Pat should find a compromise plan that addresses the religious beliefs of the hospital Board of Directors, the medical ethics of the physicians, and the moral beliefs of the community as a whole. The goal of this decision should address the needs of all three entities without encroaching on the beliefs or desires of any one group. This is a monumental task and will need to be handled very sensitively.The situation involving the rising healthcare costs are also exceptionally problematic and...

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