Fed Ex Corporation Connects Its Customers And Suppliers Electronically.

4289 words - 17 pages

AbstractFedEx Corporation began as an express air delivery company in 1973, it has successfully transformed itself into an integrated transportation and logistics service provider. A major part of FedEx Corporation success is directly attributed to its committed use of Electronic Commerce. Electronic Commerce has not only facilitated its business processes like operations, customer service, and employee training but also integrated its information network with that of its clients to provide them with seamless logistic and supply chain solutions. This case study traces the evolution of FedEx's Electronic Commerce."This top-tier recognition strongly reaffirms the ease, convenience and value FedEx e-services provide to global customers, FedEx leads the industry in developing valuable interactive services that help customers access, manage and secure transportation services. We are proud of the team of professionals that continues to develop the innovative technologies that enhance the customer experience on fedex.com. " Laurie A. Tucker, Senior Vice President of Global Product Marketing at FedEx1. IntroductionThis case study report aims at illustrating, analysing and explaining a global transportation and logistics enterprise FedEx Corporation ("FedEx") and looks at how Electronic Commerce can help FedEx to make improvements in competitiveness. In a first step by definitions the company and identifying the organization's E-Commerce tools and its strategy, in second step is applying PESTLE Analysis, Michael Porter's Five Forces Model and SWOT Analysis to evaluating E-Commerce strategy for FedEx and potential improvements to the business, the third step is understanding / explanation of relationship of E-Commerce to improvements, especially focus on Shipping Solutions and E-Procurement, and in a last step by summarise of the organisation's effectiveness of E-Commerce Strategy.The remainder of this report is structured as follows:Section 1: Introduction: introduce the case study report and describe the structure of the study/report.Section 2: Description of Organisation: including brief description of organization (company overview, worldwide Network, history, mission, and strategic), and identify the organization's Electronic Commerce.Section 3: Organisational Analysis: apply PESTLE/Environmental Analysis, Porter's Five Forces Model and SWOT Analysis to identify potential improvements to the business, and including how business strategy shapes and is now being shaped by threats and opportunities in Electronic Commerce.Section 4: E-Commerce Strategy: understanding / explanation of relationship of E-Commerce to improvements, especially focus on Shipping Solutions and E-Procurement.Section 5: Conclusion and Recommendation: Summary of effectiveness of E-Commerce Strategy.2. Description of Organisation2.1 Company OverviewFedEx Corporation ("FedEx") provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business...

Find Another Essay On FedEx Corporation connects its Customers and Suppliers electronically.

An analysis of strategic role of information systems, specific social, ethical and legal issues, IT infrastructure and emerging technologies, and information systems security within FedEx Corporation

5469 words - 22 pages corporate mission statement includes the following aspects: Produce superior financial returns for its shareholders by providing high value-added supply chain, transportation, business and related information services; customer requirements will be met in the highest quality manner appropriate to each market segment served; FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers; safety will be

fedex Essay

7226 words - 29 pages delivering what you promise to multiple audience, and that's something FedEx has down pat...FedEx has successfully transcended its image as simply an air express carrier for business to become a one-stop shop for any shipping need." FedEx Corporation competitive market position is continually reinforced through a positive advertisement campaign and its continual effort to provide for customers needs. A market leader must extend its hand

FedEx Corporation

5864 words - 23 pages shipments.Today, fedex.com hosts an average of 8 million unique visitors per month and handles on average 3 million package tracking requests daily. More than 2.5 million customers connect with the company electronically everyday, and electronic transactions account for almost two-thirds of the more than 5.4 million shipments FedEx delivers daily.The fedex.com Web site is widely recognized for its speed, ease of use and customer-focused features

Fedex MIS

4532 words - 18 pages information; produce department pages (new marketing plans, internal job openings etc.); annual reports; company facilities; price lists; maps; newsletters and other product information literature.Such a drive in FedEx had greatly reduced the amount of paperwork and increase efficiency in the company. Timely information has allowed action to be taken immediately and improved customer service.3. COSMOS/DADSFederal Express offers its customers the

FedEx: Organizational Change

960 words - 4 pages logistics, transportation and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served, FedEx Corporation will strive to develop mutually rewarding relationships with its employees, partners and suppliers, and Safety is the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional

Case Study: FedEx

1201 words - 5 pages that, flat-rate shipping without the weighing and measuring (FedEx, 2014). FedEx’s strengths as a company include its company culture and workforce (Ferrell & Hartline, 2011). The corporation has always chosen to be innovative in providing the most timely distribution services (Ferrell & Hartline, 2011). For example, their focus on technology that can be installed in at a customers business to create their own shipping labels through Ship

Reports on FedEx Operations

2264 words - 9 pages vendor of end users as well vendor of vendors, meaning, many end users are actually vendors of others and customers of others, but in this whole networking there is only one company that connects the end users to the vendors\customers, forwarder and so on and vise versa.Therefore, FedEx first challenge is "real time collaboration".In order to gain ease of use and ease of connect, FedEx needs to expand its business to an area where it will allow its

A critical evaluation of an IS case study (Fedex)

1917 words - 8 pages suppliers, new products, or the information that historically they discovered via a human interface. E-commerce has allowed companies to focus on their customer demands and found a way of representing their information without introducing new overheads or having to introduce new staff. FedEx took full advantage of e-business and allowed its company to focus on specific categories, allow its customers to have the full benefits of using an e-business

FedEx - Current Market Trends and Conditions

4915 words - 20 pages rate. Delivery of products all over the world can create fierce competition among freight carriers. FedEx's competitors are UPS, DHL, and the USPS. FedEx is constantly in competition with the three companies to have express delivery service, air cargo service, and freight forwarding services for all consumers. UPS and FedEx are main competitors with each other for services from manufacturers to consumers.FedEx provides many benefits to its customers

Fedex

3185 words - 13 pages the next two years FDX Corp. oversaw the assimilation of these companies and introduced them to many trademark service and technology enhancements.In January 2000, FedEx unleashed the power of its global brand. In a move to further integrate the company's portfolio of services, FDX Corp. was renamed FedEx Corporation. In addition, Federal Express became FedEx Express, RPS became FedEx Ground, Roberts Express became FedEx Custom Critical, and

Marketing Plan Foundation: Federal Express

1827 words - 8 pages Marketing Plan Foundation: FedEx Many people know that Federal Express (FedEx) is a global courier and package delivery company. According to their site information, “FedEx Corporation provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.”(About FedEx, 2012) This indicates they provide a much broader range of services than just delivering packages. FedEx has grown into a

Similar Essays

Fed Ex Corporation Connects Its Customers And Suppliers Electronically

4149 words - 17 pages AbstractFedEx Corporation began as an express air delivery company in 1973, it has successfully transformed itself into an integrated transportation and logistics service provider. A major part of FedEx Corporation success is directly attributed to its committed use of Electronic Commerce. Electronic Commerce has not only facilitated its business processes like operations, customer service, and employee training but also integrated its

Fed Ex Corporation: A Glimpse Before And Beyond

3344 words - 13 pages "FedEx" as its primary brand, taking a cue from its customers, who frequently referred to the company by the shortened name. By that time, customers used the term as a verb, meaning, "to send an overnight shipment." It did not take long for the meaning to catch on, and today it's common terminology to "FedEx" a package.The second evolution came in 2000 when the company was renamed FedEx Express to reflect its position in the overall FedEx Corporation

Switching Costs In Australian Home Market And Its Effect On Market Power Of Suppliers

1201 words - 5 pages (MoneySmart, 2013). III. Switching Costs Increase Market Powers of Suppliers Supplier’s market power is defined as the seller’s ability to control market, the control that is retained by fixing the pricing and number of products available (A&C Black, 2010, pg.2025). From the theoretical perspective, customers’ switching costs confer market power on firms. Thus, firms may face a trade-off between charging low prices to attract customers and lock them in

American Express And Its Tactics To Reach Out To Its Customers

1291 words - 5 pages “Consumers today is on the go, multitasking and reaching them is much more difficult than it used to be. Habits are changing high tech gadgets are a must and music and TV is dialed up on demand dictated by the consumers. Consumers are choosing how they want to interact with the environment on their turns. A trend that has created many challenges for companies that are seeking new customers. No longer do American Express has just a captive