Fedex Mis Essay

4532 words - 18 pages

INTRODUCTIONFederal W.Smith had a vision of overnight air express venture. He and his business partners commissioned two independent market research which suggested a market niche for a reliable, time-definite overnight delivery service. Then they executed the vision in 1973, establishing Federal Express.Today, approximately 90,000 Federal Express employees, at more than 1,650 sites process 1.5 million shipments daily, all of which must be tracked in a central information system, sorted in a short time at facilities in Memphis, Indianapolis, Newark, Oakland, Los Angeles, Anchorage, and Brussels, and delivered by a highly decentralised distribution network. The firm's air cargo fleet is now the world's largest. Federal Express revenues totalled $7 billion in fiscal year 1990. In 1990, Federal Express became the first winner of the Malcolm Baldrige National Quality Award in the service company category.Let us go behind the scene to find out more about the company's way of operations and the possible reasons behind the success.The company's mission is 'to provide our customers with totally reliable, competitively superior global air/ground transportation of high priority goods and documents that require rapid, time-certain delivery.'CEO Fred Smith believes in his heart that customer satisfaction is everything. He feels that 'quality' means nothing if the product they make of the service they give is not exactly what the customer wants. He makes it that the company's goal is to achieve 100 per cent completely satisfied customer, service to his standards and not the company's. This is why he comes up with the corporate philosophy of 'people, service, profit' which means putting people first in every actions, every planning process and every business decision. This attitude applies to both internal and external customers. It is only when internal customers are satisfied, then there is the higher possibility of satisfying the external customers.Behind all these need the support of the FedEx's continuously improving service strategies and matching systems which will be elaborated in the coming sections of this report..FedEx's INFORMATION SYSTEMS1. InternetThere is a growing trend of companies conducting business on the Internet, which is by far, the world's biggest and most powerful network. FedEx is one of the early-adopters of Internet-enabled business transactions, since then, it has always been recognised as a leader in deploying useful and interactive Web applications for business users.FedEx has placed the company's core competencies - express transportation and information systems - on Internet. Its home page ( is one of the most widely-acclaimed interactive business Web sites. Besides having information about the company, customers could also obtain package status information using the tracking feature, download free shipping software, provide feedback to FedEx, and many other services.With an aim to become one of the...

Find Another Essay On Fedex MIS

Compare webvan & tesco information system & strategy

2199 words - 9 pages effectively store and deliver merchandise to customers. Webvan implement multiple warehouse models to close to market that reduce lack stock situation. Webvan used hub-and-spoke model, similar to FedEx and UPS for delivery. Customers ordered online and chose a 30 minute window for delivery. At one time featured 20,000 products and prepared meals for sale.Webvan operation SystemSource:,1

When the Bubble Burst Essay

1539 words - 6 pages By the time I arrived state side from my second tour in the Middle East the housing bubble had already burst. I noticed a drastic change in the way that many of my friends and family were living. Several of my friends that worked in real estate had sold their boats and seconds houses. My own stock portfolio had lost a third of its value. My sister and her husband had defaulted on their home mortgage leaving them scrambling for a place to live. I

phase diagram

4456 words - 18 pages Introduction: Chemical equilibrium is a crucial topic in Chemistry. To represent and model equilibrium, the thermodynamic concept of Free energy is usually used. For a multi-component system the Gibbs free energy is a function of Pressure, Temperature and quantity (mass, moles) of each component. If one of these parameters is changed, a state change to a more energetically favorable state will occur. This state has the lowest free energy

Revolutionary Work of Art

1890 words - 8 pages Walter Benjamin emphasizes in his essay, “The Work of Art in the Age of its Technological Reproducibility” that technology used to make an artwork has changed the way it was received, and its “aura”. Aura represents the originality and authenticity of a work of art that has not been reproduced. The Sistine Chapel in the Vatican is an example of a work that has been and truly a beacon of art. It has brought a benefit and enlightenment to the art

Enlightenment Thought in New Zealand Schools

1594 words - 6 pages In this essay I will be looking at how the political and intellectual ideas of the enlightenment have shaped New Zealand Education. I will also be discussing the perennial tension of local control versus central control of education, and how this has been affected by the political and intellectual ideas of the enlightenment. The enlightenment was an intellectual movement, which beginnings of were marked by the Glorious Revolution in Britain

Psychological Egoism Theory

2240 words - 9 pages The theory of psychological egoism is indeed plausible. The meaning of plausible in the context of this paper refers to the validity or the conceivability of the theory in question, to explain the nature and motivation of human behavior (Hinman, 2007). Human actions are motivated by the satisfaction obtained after completing a task that they are involved in. For example, Mother Teresa was satisfied by her benevolent actions and

How Celtic Folkore has Influenced My Family

1587 words - 6 pages Every family has a unique background that influences the way they live and interact with other people. My parents, who emigrated from Ireland to the States with my three brothers in 1989, brought over their own Celtic folklore and traditions that have helped shaped the way our family operates and lives. One aspect of folklore that has helped shape my family dynamic is the Celtic cross—both its background and what role it has played in our lives

Julia Margaret Cameron

1406 words - 6 pages At a time when women were looked upon as being homemakers, wives, mothers and such the late 1850's presented a change in pace for one woman in specific. Photography was discovered in 1826 and soon after the phenomenon of photography was being experimented with and in turn brought new and different ways of photo taking not only as documenting real time, but also conceptualizing a scene in which an image would be taken. Julia Margaret Cameron will

Evaluation of School Improvement

1403 words - 6 pages The evaluation process should be progressive to incorporate overall planning, implement changes, which contribute to success. In order to focus on school climate and norms, the evaluation design must include the students, instructions, and outcomes to improve communication and building-level concerns to be address in this response. School Climate and Social Norms The school principal, other staff leaders, and personnel set the tone and the

Case Study: The Benefits of Animal Testing

1757 words - 7 pages Nine year old Amy has already had a rough start in life. She was born with an abnormal heart that hinders her everyday activities. Amy is unable to keep up with kids her own age because she often tires out easily. As a consequence, she has very little friends and is often alone. Amy is forced to take different medications everyday just to survive. Amy’s life consists of medicine, doctors, and constant hospital visits. However, Amy is due for a

Myth and Magic: Realism in "One Hundred Years of Solitude"

1531 words - 6 pages “He enjoyed his grandmother's unique way of telling stories. No matter how fantastic or improbable her statements, she always delivered them as if they were the irrefutable truth” (Wikipedia, 2011). Experiences are particular instances of one personally encountering or undergoing something and in these moments of time life changes for the best or the worst and memories are formed. These recollections such as riding your first bicycle, going to

Similar Essays

Fed Ex: Business Strategy Essay

1652 words - 7 pages -control-kotler-on-marketing/ FedEx. (2013). FedEx Philosophy. Retrieved from Pmshant C., Perkins, J. , & Zeltmann, S. (1992). The PRISM System: A Key to Organizational Effectiveness at Federal Express Corporation. MIS Quarterly, 16(3), 277-292.

An Analysis Of Strategic Role Of Information Systems, Specific Social, Ethical And Legal Issues, It Infrastructure And Emerging Technologies, And Information Systems Security Within Fed Ex Corporation

5469 words - 22 pages n.d., 'The strategic role of information systems', University of Athens, viewed 31 March 2010,<>McMahon, J, Palmieri, B & Blose, T 2009, 'Pitt Telecommunication Seminar Presentation', University of Pittsburgh, viewed 30 March 2010,<>Microsoft 2008, 'FedEx turns to unified messaging', ZDNet

Dhl Information System Case Study Report Pm203 Information Technology

2118 words - 9 pages Introduction: Information Technology is the Procedure for the strategic Direction of All of the Data from The many areas of the business. A company requires the advice from its various components and will need to describe them in supporting the decision making for that corporation. Laudon, K. and Laudon, J. (2007) in their publication of, Management Information System, has elaborated the definition of MIS as, "Management information system

Amazon's Crm Intitative How It Evolved In Past Years And Added To Its Critical Success Ifmr Assignment

3939 words - 16 pages them, and adapting as these changes. This report evaluates how a service based organization -Amazon uses Management information systems as a vibrant tool in attaining competitive advantage through efficient acquisition and management of information. The study involves assessment of the best MIS practices in place for Amazon throughout its value chain activities. Uniqueness of MIS in technology, process and the systems that Amazon use right from