This website uses cookies to ensure you have the best experience. Learn more

Fired Waitress Essay

660 words - 3 pages

The Case of the Fired Waitress

     In business it is important the a company establish some clear order of business when dealing with business ethics. Ethical business practices can build customer relationships. Unethical business practices can cause a business to lose customers. In this case study the reader will be come familiar with the ethical practice of a Red lobster store in Pleasant Hill, Pennsylvania.
Problem/ Issue Identification
     A waitress at the local Pennsylvania Red Lobster served a African American couple. The wife order prime rib and was not pleased with the rib or the serve of the waitress. After paying for the meal she submitted a customer comment card in the comment box. The waitress then took the comment card from the box and destroyed it. This incident caused the waitress her job. She was fired.
     We can assume from this case that the waitress did not want the incident known. She may have taken other comment cards and have never been caught. We can also assume this is an isolated incident that the waitress made a big mistake. Looking at the ethical issues a comment box should be managed by the manager or higher. Restaurant employees should not have access to this box at all. The store does not have procedures that secure customer comments.
     This is related to Consumer Stakeholders and External Stakeholder issues. The major overriding issues are that the company does not provide the consumer with a secure input source. The consumer freedom to critic the serve is being violated, which can lead to the lose of customers. The company does have policies in place but the procedures to ensure the procedure are followed are not developed. The sub issues here is that this is not just an incident that is individual. This is a situation that has been going on for a while now. This has nothing to do with race but customer service protection.
Analysis/Evaluation
     The stakeholders in this case are the shareholders and investors, Employees and managers,...

Find Another Essay On Fired Waitress

Review Of Mike Judge's: Office Space

753 words - 3 pages job and his life Peter sees a hypnotist who cures him of his concerns for his job. With this new found attitude Peter begins to do what he has always wanted to do; nothing. He begins sleeping in, meets the cute waitress he has always wanted to ask out, and goes fishing with his neighbor. However Peter doesn't quit his job, he now just sporadically shows up on his terms. When an efficiency team is brought in to begin downsizing and he tells them

Arthur Miller Essay

1217 words - 5 pages . Arthur Miller was left unemployed. At this time Miller is having problems finding a producer who takes interest in his plays. Around this time Miller married his first wife, Mary Slattery, in 1940. She had been his college girlfriend at the University of Michigan. Slattery soon became the bread winner. She supported the both of them with her wages as a waitress and an editor. Miller found work in Brooklyn Navy Yard as a handyman. All the while

Art History Reaction Paper - Chanda Droske and Mike Kern

1162 words - 5 pages that she applied to 8 different residencies. When she said that, I immediately thought, “wow, that’s a lot”. I also found it interesting when she talked about doing image transfers and when she talked about being a waitress and working on pottery at the same time. She worked on the empty bowls project. Her pieces at the show included teapots, cups, and bud vases. Kern, on the other hand, had farmer grandparents and a garden growing up. Because

Radio in the 1920's

1167 words - 5 pages depression, and in present times today. Clyde Barrow was a trouble maker from an early age. His life in the nineteen twenties consisted of cracking safes, robbing stores, and stealing cars. It was not long after that when he met an innocent waitress, Bonnie Parker, at a mutual friend’s house. Their attraction was instantaneous (20th Century History.) They began robbing together, along with their gang whose membership was constantly changing

Personal Image: Society’s Intolerance of Deviati

1516 words - 6 pages as a waitress for a Ruby Tuesday restaurant claims she was fired for being overweight. The company denies such allegations, but insists that it is company policy to set high standards for both performance and appearance for their employees. They simply stated that she did not fit the ?image.? This employee of two years was recently named employee of the month and can justify no other reason for her termination. Although it is illegal to fire

The Pros and Cons of Minimum Wage

1269 words - 5 pages workers more money in wages than they are receiving in labor. An example is that McDonalds can install a French fry basket loader that loads a specific amount of fries into a basket. This job was previously done by a minimum wage employee. Such jobs that pay minimum wage are fast food worker, a person who washes dishes, waiter or waitress, a person who works a cash register or a bus boy/girl who goes around clearing the tables. The people who work

Norma Rae

1730 words - 7 pages Henleyville. There were jobs in town that required a higher degree of education that the workers in the mill may have received, a schoolteacher or a police officer for example. However, there were various other jobs in town did not require as much training. Some of these other job opportunities included working at the motel or in the local restaurants or bars as a waiter, a waitress, or a bartender. There were attendants at the gas station and workers

Overcoming Obstacles: Example of an Immigrant Family

1650 words - 7 pages development. There are not too much Chinese restaurant considering to hire a fresh hand. Even though some restaurants agreed to hire my father, my father also a fresh hand about America-Style Chinese restaurant. However, my father got fired by his restaurant after half month. Times were gone fast. The May was coming. My mother still didn’t get a job, and my relative which we lived with started to ridicule us. They said my father couldn’t be a hard

Getting to know Ida

1789 words - 8 pages have to do with a cold stare.” “Not a problem.” They were training a waitress. The new hire was outside on the patio and the clunking wall between was testimony to the fact that she was shoving a mop around in a purposeful way. “Say,” said an intoxicated woman nearby, “is that a tattoo on your wrist?” “A press on,” Ms Thuga divulged. “You wouldn't think so, right?” “It looks real.” slurred the other. “Surreal? Only something I picked up at a

Understanding The Full Story of Bonnie and Clyde

2083 words - 8 pages History.” par. 11: “Bonnie and Clyde.” Famous Cases par. 4). Bonnie was a waitress when she met Clyde for the first time (Burke Par. 4). At the time Clyde was twenty-one and Bonnie was nineteen; when Bonnie and Clyde met, she was still legally married to Roy Thornton, who was in prison for murder; however, that did not stop her for falling in love with Clyde (“Bonnie and Clyde; A History.” Par. 11). Later Bonnie showed her loyalty to Clyde by

Authorship in Cinema

2584 words - 10 pages place: barbecue fires, Red Sammy, etc (O'Connor, pg. 6). The grandmother's lack of character judging is pointed out in this scene. She believes that Red Sammy is a good man because he relates to her old fashioned values (she thinks). Sammy is surprised at this and exclaims, "Yes'm, I suppose so," his unsureness makes the reader question Sammy's character. What is more telling is what the waitress says while bringing the food: "It isn't a soul in

Similar Essays

Compassion In The Workplace In Nickel And Dimed By Barbara Ehrenreich

731 words - 3 pages may not like it. “ ‘ I can’t understand why I was fired over this. I was well liked and respected at my Applebee’s. My sales were high, my managers had no problems with me, and I was hoping to move up to management soon’ ” (Welch, 3). You see here, a waitress was very respected and maybe favored at her venue. When she made the mistake of posting a remark made to her online, the corporation its self decided to fire her. Does this mean the business

Lessons Learned From Notes To A Native Son

1747 words - 7 pages the only one there, and when he tried to come back he wouldn?t even say what happened in his essay: only that he never came again. He was also fired three times from the job that he had because of the color of his skin, despite help from friends and his own diligence. Most restaurants wouldn?t even let ?Negroes? come into their business, meaning that they purposely denied more profit for themselves; that is cruel. Furthermore, Baldwin?s boss spent

Serving In Florida Essay

1005 words - 5 pages proud and powerful. However, in my opinion this quote is going to be elaborating another plot as the story continues. As the story progresses, Ehrenreich was able to meet two people at Jerry’s that became very close to her, Gail who was a waitress and she lived in her van. She also formed a very good friendship with a young man named George; he was the dishwasher at Jerry’s. George was from the Czech Republic and as story goes further, he was

The Lottery Ticket Essay

955 words - 4 pages out as any other day. Before, I went to work as a waitress; I went to the local supermarket to buy a Lotto 649 ticket. The jackpot that week was worth approximately 30 million dollars. The numbers I picked were the same as always: 7, 17, 18, 21, 39 and 44. After buying the lottery ticket, I went to Lucky Fortune, the restaurant where I worked. The restaurant was full; every table was occupied. As I walked through the door to the kitchen, my