Employees are increasingly interested in jobs with flexible work schedules. What factors are driving this interest?
The impact from changes in economy, technology, social and lifestyle in today’s environments have boosted the awareness of flexible working arrangements in an organisation. Evidence from the previous study indicated that the competitive working environment and increasing workload had caused family and personal life being neglected (Mary & Chris, 1998). Smith (1993) pointed out that working women should have balance between tasks in the office and responsibility to the family especially on safety, health and children needs. Therefore, Cook (1992) suggested that through the implementation of flexible working hour’s schedule, the responsibilities over children’s safety and education will be more secured. This is due to the fact that they are able to engage for a better coordination between work and responsibilities to the family. This statement is than further supported by Emmott and Hutchinson (1998). They found out that the implementation of flexible working hours schedule could increase and balance women’s responsibilities in work and family. It is a fact that children need love, food, safety and parents’ attention to ensure that children lead to a normal life. This complies with Maslow’s theory of motivation that emphasizes the aspects of safety, love, needs for food, esteem and self-actualisation that needs to be fulfilled by individual in order to increase the motivation at work.
In line with the continuous improvement initiative to uplift the service delivery system to the public, flexible working hour’s schedule which is also known as Staggered Working Hours (SWH) has been implemented in the Federal Territory of Kuala Lumpur commencing 1st May 1998. In fact, the government has agreed for the SWH to be extended to all agencies in the Federal Government throughout the country. The key objective of this policy is to increase the service quality and extend service duration to the public. In order to ensure the effectiveness of SWH, the characteristics of employees’ satisfaction and motivation at work should be addressed accordingly. As such, employer should play an important role in determining employee satisfaction, comfortability and welfare Cushway (1994) argued that the implementation of flexible working hours is an effective stage to increase productivity without increasing the work force.
In today’s economic culture where dual-income households prevail, the need for flexible work arrangements has never been better. The challenge of balancing several responsibilities can cause employees to experience tiredness, absent-mindedness and difficulty concentrating. This in turn affects corporate profitability when productivity and performance of the employees are decreasing. As the solution flexibility in the workplace should be apply which will benefits both sides. Employees who find their lifestyles satisfying and rewarding...