Four Season Solved Case Study

9600 words - 38 pages

Do N
ot Co
py or
Po st
This document is authorized for use only by Syed Muntazir Mehdi until May 2013. Copying or posting is an infringement of copyright. or 617.783.7860.
9-803-069 R E V : J A N U A R Y 8 , 2 0 0 3
Professor Roger Hallowell of Harvard Business School; David Bowen, Dean, Faculty and Programs, and Professor, Thunderbird, The American Graduate School of International Management; and Carin-Isabel Knoop, Executive Director, Global Research Group (HBS) prepared this case. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management.
Copyright © 2002 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means-electronic, mechanical, photocopying, recording, or otherwise-without the permission of Harvard Business School.
C A R I N - I S A B E L K N O O P
Four Seasons Goes to Paris: "53 Properties, 24 Countries, 1 Philosophy"
Europe is different from North America, and Paris is very different. I did not say difficult. I said different.
- A senior Four Seasons manager
In 2002, Four Seasons Hotels and Resorts was arguably the world's leading operator of luxury hotels, managing 53 properties in 24 countries and delivering what observers called "consistently exceptional service." For Four Seasons, that meant providing high-quality, truly personalized service to enable guests to maximize the value of their time, however the guest defined doing so.
In 1999, Four Seasons opened the Four Seasons Hotel George V Paris (hereafter, "F. S. George V"), its first French property, by renovating and operating the Hotel George V, a historic Parisian landmark. Doing so was, according to John Young, executive vice president, human resources, "one of our great challenges and triumphs." Young mused on what Four Seasons had learned from opening a hotel in France, wondering what lessons would be applicable to other openings given the firm's growth plans, which suggested that new opportunities would be largely outside North America. (Exhibit 1 illustrates property locations in 2002.)
Four Seasons generally operated (as opposed to owned) midsized luxury hotels and resorts. From 1996 through 2000 (inclusive), Four Seasons revenues increased at a compound rate of 22.6% per year. Operating margins increased from 58.8% to 67.9% during the same period. Four Seasons' 2001 revenue per room (RevPAR) was 32% higher than that of its...

Find Another Essay On four season solved case study

The Process of Baseball Essay

962 words - 4 pages the upcoming season. 

Next, I work out using weights to improve my chances for success in the upcoming season. I believe that this step puts me ahead of the other athletes. A strict weight training schedule has allowed me to stay in top shape throughout the years. When I approached my parents about buying a very expensive gym membership they were skeptical. They simply did not think I would stay dedicated to my routine. After four years of a

Personal Narrative- Soccer State Championship Essay

640 words - 3 pages problem practically solved itself as we bonded at practices, pre-game get-togethers, and voluntarily spending time together on weekends. We grew from barely tolerating each other to being such a tight-knit group that even schoolmates noticed. With the Christmas tournament aside, we entered the post-season without a loss. We had a plan for each playoff game from districts to regional. We never deviated from the plan, keeping our eye on the target

caso de administración

2692 words - 11 pages CIS 550 Page | 1Team 2 - Tim Hollabaugh, Maggie Jones, Curt Pearlman, Gene StolarovCIS 550 - Army Crew Page | 2Team 2 - Tim Hollabaugh, Maggie Jones, Curt Pearlman, Gene StolarovThe Army Crew TeamExecutive Summary The Harvard Business School's Army Crew Case (Polzer & Snook, 2004) examines the experience of the rowing team of the United States Military Academy at West Point during the 2001-2002 season. Team coach Colonel Stas Preczewski

Arthur Conan Doyle's Sherlock Holmes vs. BBC's Sherlock A research paper comparing and contrasting the original Sherlock Holmes novels to the BBC TV series.

1576 words - 6 pages novels, and how does BBC translate the story of Sherlock Holmes into a modern setting?The episodes of Sherlock aired so far draw their plotlines directly from Sir Arthur Conan Doyle's original writings. Over the course of his life, Doyle wrote four novels and fifty-six short stories about Sherlock Holmes. The first novel featuring Holmes was A Study in Scarlet, which inspired the first episode of BBC's Sherlock, "A Study in Pink" ("Overview of Arthur

Harmful Effects of Legalized Gambling

2188 words - 9 pages past season through gambling. Approximately 80 million was wagered with Nevada bookmakers. This was the first time that the tournament had more bets than the 78 million bet on the Super Bowl. Aside from the legal betting, the FBI estimated that 2.5 million was wagered illegally on the tournament. Many college students/athletes are now getting involved in this sort of gambling. A 1996 study completed by the University of Cincinnati


1110 words - 4 pages Running Head: SUNFLOWER INCORPORATED Garza 1SUNFLOWER INCORPORATED Garza 6Sunflower Incorporated Case StudyChayla GarzaMGMT 3355Sunflower IncorporatedThis case study will contain a summary of the case, a statement of the problem occurring, and a response to four discussion questions.Case SummarySunflower Incorporated is a large distribution company that distributes salty snack foods and liquor to autonomous retail stores throughout Canada and

Bulimic Behaviors Among wrestlers

2342 words - 9 pages study conducted by Steen & McKinney (1986), data was collected from forty-two college wrestlers representing two separate teams via diet recall, a food record, a written test, interviews/questionnaires, and anthropometry. The purpose of this study was to assess the nutritional and weight-control practices of these wrestlers before, during, and after the wrestling season. Each wrestler was asked what methods he used to lose weight and what


1874 words - 7 pages contribution an investigation makes to a case, as well as the effectiveness of the techniques used for gathering physical evidence, and the impact of organizational styles on investigations. The Rand Detective Study found that investigators did not give their full attention to half of the serious crimes committed. Findings showed that more of the investigator's attention was spent on those cases that had little or no chance of being solved. In

Research Proposal: The Effect of Extra-Curricular Activities on Academic Performance: A Quantitative Study

2756 words - 11 pages students was .20 points. The control group dropped an average of .20 points on their GPA (ASI, Jan. 1993). By the end of the 1992 study, five of the seven (71%) PASS students had also raised their grades enough to be eligible, while only two of the four (40%) increased their GPA’s to 2.0 (ASI, Jan. 1993). The data after two years was supporting the case that athletic skills do assist in academic performance. After the third year, the data

Social media data in tourism planning: Analysing tourists’ satisfaction in space and time.

881 words - 4 pages dedicated webpage. Visualize this type of information in a map and interpreter derived results is really difficult and sometimes illegible. In this case issue of representation has been solved using of Hot Spot Analysis tool of ArcGIS. The Hot Spot Analysis tool calculates the Getis-Ord Gi* statistic for each feature in a dataset. The resultant z-scores and p-values tell you where features with either high or low values cluster spatially. Hot Spot


1690 words - 7 pages . The chemistry between them is undeniable, and as we have seen in the most recent season, Booth has accepted his feelings for Brennan and, in the early episodes of season five, has been trying to tell her how he feels. In the real world, many crimes remain unsolved, but in Bones every murder is solved and the killer is brought to justice. As Letizia, the author of a TV review entitled “Bones”, asserts, “fans root not just for crimes to be solved

Similar Essays

Case Study: Four Seasons Goes To Paris

901 words - 4 pages CASE Study 1Four Seasons Goes to ParisMGMT 810Four Seasons Goes To ParisOne of the worlds leading operator of luxury hotels in business for the last thirty years Four Seasons is successful due to exceptional personal customer service, adhering to standards, at the same time adopting to local customs and blending with the environment.While staying at Four Seasons guests can be assured they will get individual personal attention and exceptional

Marketing Strategy Case Study (Week Four)

1628 words - 7 pages Globalization IssuesBecause the Internet connects computers all over the world, any business that engages in electronic commerce instantly becomes an international business. When companies use the Web to expand within the business market, they are automatically forced into operating in a global environment. Some of the issues that a company may face when it conducts business through international commerce are trust issues between different

Disasters, Speaks Of The Study Of Hurricanes

2600 words - 10 pages hurricanes, but the late season having larger storms.1990 was a fairly quiet year. The early season had 4 hurricanes, one of which was the highest rated storm, Gustuv which was a category three, but never made landfall, it just moved up the Atlantic. The late season had four as well, none of which formed into a major storm. This was the weakest year in my study for hurricanes.The next year was 1991. This year had four storms. The early season had

Snow On Arizona Snow Bowl? Essay

1960 words - 8 pages economical boost in Flagstaff. According to a study done by Northern Arizona University, “A good ski season can have a $20 million impact on the economy of Flagstaff” (Murray, p.1). The impact would affect lodging, food, sporting goods, clothing, gasoline and entertainment sales. Also the Arizona SnowBowl would offer over 400 jobs to Flagstaff residents. During a bad ski year all of these resources wasted. This problem can be solved simply, by