Gap Analysis For Global Communications

1021 words - 4 pages

Global Communications (GC) is under strong economic pressure due to a high competition on the telecommunication market. Emerging technologies and new service providers are causing strong price erosion on regular services, calling for an upgraded service offering to address telephony, video and internet access requirements.Although GC experienced financial difficulties, it plans to maintain a leadership position on the market by implementing a plan that will allow both local growth an worldwide expansion. While the senior management intends to implement a plan for increasing volume, upgrading services, reducing costs and extending overseas, numerous challenges are still ahead.Situation AnalysisIssue and Opportunity IdentificationThe problem statement for GC is finding new ways to increase profitability on a competitive market in the context of globalization and technical advances. High competition on the telecommunications market caused losses on Global Communications revenues that translated in a stock price fall more than 50% in one year.In order to become competitive and a Global Corporation within three years, senior management came up with a strategic plan. In-house, they have been looking for local growth by implementing new services and cooperating with satellite and wireless providers. For cost reduction, the management chooses to outsource small business call centers to India and Ireland. Because of the outsourcing, the majority of the local employees from these centers will be laid-off and part will be relocated to consumer centers with a salary cut. These actions will have a moral impact on the employees and automatically a decrease in productivity. At the same time, GC may lose credibility to the remaining people. The biggest challenge that CG may be facing is the consequence from the Union because of the contractual breach.Stakeholder Perspectives/Ethical DilemmasWhen outsourcing, the senior managers and board of directors must develop and maintain a balance among all the stakeholders. In the GC scenario, the stockholders, employees, customers, and the Technologies Workers Union, represent the stakeholders.People who have different stakes and perspectives in a decision related to the expenditure of scarce resources should have a voice in the decision process. In most cases, involving them in the process and working through the differences makes it more likely that they will be committed to the decision outcome, even if it is not one they favored. (Gomez-Mejia, 2002, p. 210)In the GC scenario, an ethical dilemma occurs because of management's decision to cut costs and outsource services. This implies laying-off local employees and entering a contractual breach with the Union. However, without such a plan, the company will continue losing money and positions into the marketplace driving the stock price lower, thus affecting the stockholders. The company's management has to make such a decision to balance all the stakeholders' needs,...

Find Another Essay On Gap Analysis for Global Communications

Gap Analysis: Global Communications

1172 words - 5 pages necessary in order for the business to become profitable and competitive, led to further destruction of the already fragile relationship. "Effective communication is vital to all organizations because it coordinates employees, fulfills employee needs, supports knowledge management, and improves decision making" (McShane & Von Glinow, 2005, 324). Because the decision has already been made to outsource, Global Communications can take this

Gap Analysis: Global Communications

1731 words - 7 pages to perform a gap analysis may make decisions that later prove to be disastrous. The daily newspaper provides startling information relating to the layoff being implemented by Global Communication. Could a gap analysis have prevented such an event from occurring? The information presented below will reveal the results of a gap analysis recently performed for Global Communications.Situation AnalysisIssue and Opportunity IdentificationThree years ago

Global Communications Gap Analysis

1705 words - 7 pages Gap Analysis: Global Communications The confidence in the entire telecommunications industry is diminishing. Stockholders are realizing diminishing returns on their investment and are having doubts about the industry?s ability to regain past levels of profitability. Telecommunications companies are experiencing losses due to high levels of competition for the consumer dollars available. Cable companies have been allowed into the market to

Gap Analysis: Global Communications

2489 words - 10 pages ' self proclaimed 'edge', its people. In developing a 'big picture' strategy the senior leadership of Global Communications has fallen into the trap where they 'fail to apply imagination to their strategy-making. This is a critical error, since strategies developed without imagination will rarely go beyond simple extrapolation, and will not anticipate or allow for disruptive events' (Hill, 1991). This is where Global Communications finds itself, in

Global Communications Gap Analysis

2280 words - 9 pages Gap Analysis: Global Communications PAGE \* MERGEFORMAT 1 Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONSGap Analysis: Global CommunicationsUniversity of PhoenixGap Analysis: Global CommunicationsThree years earlier, Global Communications hereafter referred to as GC, was prospering with stocks trading for $28 per share. It is currently trading for $11 per share, due to the competitors whom have come out with new telecommunications services

Gap Analysis: Global Communications - 1205 words

1205 words - 5 pages involved in Global Communications dilemmas include the Senior Staff, the Domestic Call Center Representatives, the Technologies Workers Union, and Board of Directors and Stockholders.The Senior Staffs conflicting interests is that even though there will be a major lay-off, the lay-offs are for the good of the company. The strategic move would increase profits and revenues, and lower expenses associated with outsourcing. The ethical dilemma would be

Gap Analysis: Global Communication

1844 words - 7 pages stockholder confidence. There are several reasons for the this low confidence; first, reduction of stock price in the past years, second, strong new competition, third, the need for financial resources to implement the growth strategy, and last, but not less the union unrest.3- Increased competition. The cable companies entering GC market.4- Cultural differences. As GC enters, the global markets Global Communications may encounter cultural issues that

Situation Analysis and Problem Statement: Global Communications Corporation

1721 words - 7 pages Situation Analysis and Problem StatementThis paper deals with the issue faced by the telecommunications company known as Global Communications. Global Communications competes in and industry that is known for unusual competitive pressures and very quick changes in technology. However, as stated by Dennis Drogseth (2005, p. 52) "The challenges faced by global networks have more to do with management and process than with pure technology." This

Global Communications Problem Solution

4139 words - 17 pages this analysis to show the problems and potential solutions Global Communications has dealt with along with the ethical dilemmas faced by the stakeholders and the end state vision of the company. My paper will include the comprehensive gap analysis for Global Communications; what is going with them at this point in time and where the company is trying to be, regaining the reputation of being one of the largest, progressing global tools throughout the

Using Gap Analysis to Understand and Improve Healthcare Delivery Practices

965 words - 4 pages from AHRQ website: www.ahrq.gov/professionals/systems/hospital/.../d5-gapanalysis.pdf‎ Amaral, L. M. G., & Faria, J. P. (2010, September). A gap analysis methodology for the team software process. In Quality of Information and Communications Technology (QUATIC), 2010 Seventh International Conference on the (pp. 424-429). Retrieved from Google Scholar database. Fater, K. H. (2013). Gap analysis: A method to assess core competency development in the

Internal Analysis

893 words - 4 pages Internal Analysis: The internal analysis of Polo Ralph Lauren and Gap provides a unique outlook of each corporation’s competitive advantage. Both Polo Ralph Lauren and Gap share similarities and have their value chain strategies that allow them to compete competitively within its industry. Furthermore, the resources that Ralph Lauren and Gap are able to pull from give them the capability to sustain their competitive advantage for the years to

Similar Essays

Gap Analysis: Global Communications 1476 Words

1476 words - 6 pages and discussed. Finally, the end-state vision of Global Communications' plan, and the analysis of the gap from now until plan success are reviewed in detail. Situation Analysis Issue and Opportunity Identification Many events within Global Communications' history have lead to many issues facing the company. With these issues are opportunities for the company to grow and increase their profitability. Global Communications' Senior Leadership

Gap Analysis: Global Communications 2305 Words

2305 words - 9 pages Gap Analysis: Global Communications Global Communications is under tremendous economic pressure along with other telecommunications companies in an industry struggling to compete with the increasing global market. Global Communications is facing numerous issues and has many opportunities as they implement

Gap Analysis: Global Communications 1144 Words

1144 words - 5 pages issues and values of their stakeholders.ConclusionUsing a structured problem-solving process is critical in making sound business decisions. As we can see from this analysis of Global Communications, it is important for an organization to identify issues, opportunities, stakeholders and their needs when making business decisions. These are important factors in identifying a gap analysis and developing a plan to reach the organizations end-state

Global Communications Gap Analysis

1781 words - 7 pages Gap Analysis: Global Communications"Mega-giant Global Communications announced yesterday that it would outsource thousands of technical support jobs to new call centers in Ireland and India" (University of Phoenix, 2006, p. 6). This type of news headlines major newspapers across the country. Outsourcing has become a dirty word, and Global Communications (GC) is learning through experience. Stockholders of Global Communications are lamenting over