This website uses cookies to ensure you have the best experience. Learn more

Gap Analysis: Global Communications

1172 words - 5 pages

Global Communications is facing many problems. Due to high competition in the telecommunications sector, Global Communications stock prices have fallen drastically. Many of its competitors, mainly the cable companies, are offering complete solution packages. Global Communications decided to create a strategic plan to cut costs by outsourcing. This strategic plan has caused issues between Global Communications and the Technologies Workers Union. The main issues are the lack of communication and the distributive negotiations method.Situation AnalysisIssue and Opportunity IdentificationAn unpleasant relationship currently exists between Global Communications and Technologies Workers (Union) because of the last negotiations between the two parties. The result of the last negotiation was that the Union gave up over 20% of their education and health benefits due to Global Communications' financial problems. Global Communications created a strategic plan to outsource and downsize its technical call centers. However, Global Communications did not communicate this plan to the Union. As a result of this plan, some employees will be relocated to expanding call centers and will be expected to take, on average, a 10% pay cut while many others will lose their jobs. Global Communications failure to communicate to the Union that this plan was necessary in order for the business to become profitable and competitive, led to further destruction of the already fragile relationship. "Effective communication is vital to all organizations because it coordinates employees, fulfills employee needs, supports knowledge management, and improves decision making" (McShane & Von Glinow, 2005, 324). Because the decision has already been made to outsource, Global Communications can take this opportunity to begin working on a plan with the Union that will create and keep as many jobs while reducing costs and maintaining profitability once the company has become competitive and profitable again.Global Communications is facing increasing competition from local, long-distance, and international markets. The majority of the competition comes from cable companies, who provide complete solution suites including computer, television and telephone services. This caused Global Communications to create a strategic plan to outsource its technical call center to India and Ireland. Outsourcing will provide an opportunity for Global Communications to reduce costs and improve profitability. Outsourcing to other countries, even though it improves a company's profitability, also creates unemployment at the home country (De Kluyer & Pearce, 2006, 32). This plan also creates an opportunity for Global Communications to become a global resource. With the reduction of cost, Global Communications can introduce new services to their consumers so that they can become competitive again. However, these actions created a Win-Lose conflict between company, the union, and employees and possibly future...

Find Another Essay On Gap Analysis: Global Communications

Gap Analysis: Global Communications

1731 words - 7 pages to perform a gap analysis may make decisions that later prove to be disastrous. The daily newspaper provides startling information relating to the layoff being implemented by Global Communication. Could a gap analysis have prevented such an event from occurring? The information presented below will reveal the results of a gap analysis recently performed for Global Communications.Situation AnalysisIssue and Opportunity IdentificationThree years ago

Global Communications Gap Analysis

1705 words - 7 pages Gap Analysis: Global Communications The confidence in the entire telecommunications industry is diminishing. Stockholders are realizing diminishing returns on their investment and are having doubts about the industry?s ability to regain past levels of profitability. Telecommunications companies are experiencing losses due to high levels of competition for the consumer dollars available. Cable companies have been allowed into the market to

Gap Analysis: Global Communications

2489 words - 10 pages Faced with increasing scrutiny Global Communications has forged, and publicized, a new business strategy, with hopes of revitalizing its once strong profitability stature in the communications market. Senior management and Global Communications' Board of Directors vision of what this recently approved strategy can provide to the organization's future fails in several areas to take into account the impact it will have on Global Communications

Global Communications Gap Analysis

2280 words - 9 pages Gap Analysis: Global Communications PAGE \* MERGEFORMAT 1 Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONSGap Analysis: Global CommunicationsUniversity of PhoenixGap Analysis: Global CommunicationsThree years earlier, Global Communications hereafter referred to as GC, was prospering with stocks trading for $28 per share. It is currently trading for $11 per share, due to the competitors whom have come out with new telecommunications services

Gap Analysis for Global Communications

1021 words - 4 pages Global Communications (GC) is under strong economic pressure due to a high competition on the telecommunication market. Emerging technologies and new service providers are causing strong price erosion on regular services, calling for an upgraded service offering to address telephony, video and internet access requirements.Although GC experienced financial difficulties, it plans to maintain a leadership position on the market by implementing a

Gap Analysis: Global Communications

1205 words - 5 pages Global Communications is a telecommunications company that is currently going through a financial crisis. Stockholders are on edge because stock values during the last three years have fallen to $11 per share from a profitable $28 per share. The Board of Directors is expecting the Senior Staff Team to come up with solutions as soon as possible. Therefore, desperate measures need to be implemented as soon as possible to decrease expenses and

Situation Analysis and Problem Statement: Global Communications Corporation

1721 words - 7 pages Situation Analysis and Problem StatementThis paper deals with the issue faced by the telecommunications company known as Global Communications. Global Communications competes in and industry that is known for unusual competitive pressures and very quick changes in technology. However, as stated by Dennis Drogseth (2005, p. 52) "The challenges faced by global networks have more to do with management and process than with pure technology." This

Gap Analysis: Global Communication

1844 words - 7 pages The telecommunications industry is changing. Too much competition by the cable companies who move in to provide complete solutions packages containing computers, televisions, and telephone services has reduced the market and profits of old telecommunications companies. To remain competitive communication companies need to implement drastic and creative solutions. Global Communications (GC) is not the exception and its management has devised some

Global Communications Problem Solution

4139 words - 17 pages this analysis to show the problems and potential solutions Global Communications has dealt with along with the ethical dilemmas faced by the stakeholders and the end state vision of the company. My paper will include the comprehensive gap analysis for Global Communications; what is going with them at this point in time and where the company is trying to be, regaining the reputation of being one of the largest, progressing global tools throughout the

Using Gap Analysis to Understand and Improve Healthcare Delivery Practices

965 words - 4 pages from AHRQ website: www.ahrq.gov/professionals/systems/hospital/.../d5-gapanalysis.pdf‎ Amaral, L. M. G., & Faria, J. P. (2010, September). A gap analysis methodology for the team software process. In Quality of Information and Communications Technology (QUATIC), 2010 Seventh International Conference on the (pp. 424-429). Retrieved from Google Scholar database. Fater, K. H. (2013). Gap analysis: A method to assess core competency development in the

Marketing Plan for Insurance Company

4565 words - 18 pages naturally affect students' ability to go travelling.On the positive side, gap year is increasingly being recognised as an important part of the 'student experience' and with a growing target market there is certainly potential for growth. This is particularly the case with students being less likely than other older adults to have been affected by threats of global terrorism and possible war in the Middle East, and so not affecting travel plans.According

Similar Essays

Gap Analysis: Global Communications 1476 Words

1476 words - 6 pages Gap Analysis: Global Communications "On Wall Street, confidence in the telecommunications industry is waning. Stockholders are bemoaning diminishing returns and speculating about the industry's ability to rebound. Understandably, telecommunications companies are under tremendous economic pressure and Global Communications is no exception. Three years ago, its stock traded at $28 per share; today, the stock is valued at $11, more than a 50

Gap Analysis: Global Communications 2305 Words

2305 words - 9 pages Gap Analysis: Global Communications Global Communications is under tremendous economic pressure along with other telecommunications companies in an industry struggling to compete with the increasing global market. Global Communications is facing numerous issues and has many opportunities as they implement

Gap Analysis: Global Communications 1144 Words

1144 words - 5 pages issues and values of their stakeholders.ConclusionUsing a structured problem-solving process is critical in making sound business decisions. As we can see from this analysis of Global Communications, it is important for an organization to identify issues, opportunities, stakeholders and their needs when making business decisions. These are important factors in identifying a gap analysis and developing a plan to reach the organizations end-state

Global Communications Gap Analysis

1781 words - 7 pages Gap Analysis: Global Communications"Mega-giant Global Communications announced yesterday that it would outsource thousands of technical support jobs to new call centers in Ireland and India" (University of Phoenix, 2006, p. 6). This type of news headlines major newspapers across the country. Outsourcing has become a dirty word, and Global Communications (GC) is learning through experience. Stockholders of Global Communications are lamenting over