Gap Analysis: Intersect Investments

2624 words - 10 pages

Gap Analysis: Intersect InvestmentsThe volatile climate after the September 11th, 2001, left many financial firms struggling to keep both their clients' trust and Wall Street's credibility. To succeed, investment companies need to offer an ever-expanding array of up-to-the-minute products coupled with expert advice.Intersect Investment Services CEO Frank Jeffers identified a new vision of providing a broad set of products and services to consumer and small business customers using a model of customer intimacy that will build long-term relationships based on trust and value to the customer.This paper discusses the issues that Intersect is facing while trying to initiate this radically innovative change in the organization. There was a great deal of resistance to change at Intersect, according to Niccolo Machiavelli, The Prince, (1541). "We must bear in mind, then, that there is nothing more difficult and dangerous, or more doubtful of success, than an attempt to introduce a new order of things in any state." The paper also discusses the reason that caused these issues and the strategies that the organization should take to decrease the employees' resistance to change and adapt to the new vision and changes.Gap Analysis is a resource assessment tool enabling a company to compare the actual performance with its potential performance. The gap analysis in this paper depicts what should be done differently from the current situation to achieve the end state vision.Situation AnalysisIssue and Opportunity IdentificationOne of the issues that Intersect is facing is the communication gap between the employees and the upper management. The employees are resilient to change as they do not understand the reason for the change in vision, and as the change and the strategic plan to achieve that vision does not align with the current organization's culture. In the past, there was no communication sent to the employees as to "why" the changes are needed. According to Kreitner & Kinicki Ch. 19, (2005). "Managers can begin the unfreezing process by disconfirming the usefulness or appropriateness of employees' present behaviors or attitudes. In other words, employees need to become dissatisfied with the old way of doing things." This statement hold true in this situation with Intersect, the upper management never communicated what was not working with the current culture by unfreezing and showing the employees the way the current culture was adversely affecting the customers and the employees.Second issue that Intersect is facing is the lack of a coalition team to lead the change in the organization. Major change is often difficult to accomplish, one person can not take the whole organization to that change. Building a strong team with right composition, enough power & trust and that share the same objectives is an important step in leading an organization in the face of a radically innovative change.The third issue that Intersect is facing is that although...

Find Another Essay On GAP ANALYSIS: INTERSECT INVESTMENTS

Problem Solution: Intersect Investments Essay

4370 words - 17 pages Problem Solution: Intersect Investments PAGE \* Arabic 1 Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTSProblem Solution: Intersect InvestmentsUniversity of PhoenixTransformational Leadership MBA/520October 22, 2007Problem Solution: Intersect InvestmentsIntersect Investment Services is a once profitable company that has been struggling for the past four years due to the volatile climate. Frank Jeffers, the CEO of Intersect has identified

Intersect Investment Benchmarking Essay

6380 words - 26 pages important for Intersect to conduct benchmarking research. The following is an analysis of benchmarking data from 10 companies that have successfully or unsuccessfully navigated through similar situations. Following the analysis, the initial benchmarking material is provided. The benchmarking data along with the analysis can be used to develop alternative solutions for Intersect Investment Company.Concept AnalysisSince 2001, the financial industry has

Problem Solution: Intersect Investments

4502 words - 18 pages )Analysis of Alternative SolutionsAfter carefully evaluation of the problems facing Intersect Investments the author was able to possible identify alternative solutions. The most advantageous solution that would help achieve our goals to improve customer retention, increase profits, and improve relationships was to implement internal and external surveys. The surveys would provide the organization with insight into the needs and wants of its

Intersect Problem Solution and Defense

3158 words - 13 pages Problem Solution: Intersect Investments PAGE \* MERGEFORMAT 17 Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTProblem Solution: Intersect InvestmentUniversity of PhoenixProblem Solution: Intersect InvestmentIntersect Investment is a financial services organization that has been struggling to compete in the financial industry. A transformation in the company's vision must be addressed to increase the customer base and improve relationships

Finance Theory And Financial Strategy

562 words - 2 pages appears that managers may not truly understand what it takes to make a dependable DFC analysis.And lastly, the gap between theory and strategy is the result of a failed discount cash flow analysis. DCF analysis has several problems; the ability to accurately estimate opportunity cost of capital, the guesswork associated with forecasting cash flow, the associations between present investments and future possibilities.The article Behavioral Finance

financial analysis

2293 words - 9 pages MN20009 Corporate FinanceAll firms need to invest in order to grow. Investments generally require significant and irrevocable commitments of finance, whilst also being generally on a long-term basis. In order to decide on which project to take up, firms must undertake a screening process known as 'investment appraisal' to justify potential suitability. There are four main methods of investment appraisal: the Net Present Value (NPV) rule, the

GAP Marketing Analysis

5041 words - 20 pages . Bank of America recently issued an earnings analysis for Gap, also reflecting the positive trends that have shown in the past few months. The report indicates that Gap's earnings per share (EPS) will rise steadily from 1.35 in 2009 to an estimated 1.75 in 2012 (Bank of America). Gap is overall in good health with little debt and a large amount of cash reserves available for future investments and rainy weather. With this cushion and their improving

The U.S. Export-Import Bank and the Three Gorges Dam

1714 words - 7 pages governments may place pressure on less superior countries when those less superior ones are in need of financial aid or business investments. There are several examples of where politics and business intersect; one example is the U.S. embargo against Cuba. The embargo was imposed on Cuba by the U.S. government because the Cuban government seized U.S. properties in Cuba back in 1960. As a result, U.S. companies were no longer allowed to conduct business

Intersect Investments Benchmarking

5644 words - 23 pages declining into none existence. Some of these companies researched in our team's synopses all have in common, which put in place to help their companies from signs of decline in their prospective industries. Some of the profiles that these companies have and that Intersect Investments needs are to have a dynamic learning environment, be information rich, have a customer or product oriented approach to doing business, be skills and team oriented internally

gap company

2997 words - 12 pages . By using field analysis and research found on appropriate theory, this report is going to discuss how an operation works within GAP Inc. base on Triple Bottom Line (TBL) which is key aspects of Corporate Social Responsibility (CSR)First of all, it will consider the definition of Triple Bottom Line (TBL) (John Elkington, 1977), and the literature review of economists about itThen it will explain how GAP Inc. organizational structure supports to

gap company

2997 words - 12 pages . By using field analysis and research found on appropriate theory, this report is going to discuss how an operation works within GAP Inc. base on Triple Bottom Line (TBL) which is key aspects of Corporate Social Responsibility (CSR)First of all, it will consider the definition of Triple Bottom Line (TBL) (John Elkington, 1977), and the literature review of economists about itThen it will explain how GAP Inc. organizational structure supports to

Similar Essays

Gap Analysis: Intersect Investments

2280 words - 9 pages Gap Analysis: Intersect Investments PAGE 1 Running head: GAP ANALYSIS: INTERSECT INVESTMENTSGap Analysis: Intersect InvestmentsUniversity Of PhoenixTransformational LeadershipMBA520Mike SawyerNovember 18, 2007Gap Analysis: Intersect InvestmentsMany companies in the financial services industry have found it difficult to sustain growth. Unless they can increase their customer base by offering a wider variety of products or services, their

Gap Analysis: Intersect Investments

1900 words - 8 pages Gap Analysis: Intersect Investments PAGE \* MERGEFORMAT 1 Running head: GAP ANALYSIS: INTERSECT INVESTMENTSGap Analysis: Intersect InvestmentsAngela BrowderUniversity of PhoenixGap Analysis: Intersect InvestmentsIntersect Investment external force has brought upon such impact they have to retool the way they are conducting business. In the areas of global competition has dramatically increased, technology has advance with startling

Gap Analysis: Intersect Investments

2452 words - 10 pages Gap Analysis: Intersect Investments PAGE 1 Running head: GAP ANALYSIS: INTERSECT INVESTMENTSGap Analysis: Intersect InvestmentsUniversity of PhoenixGap Analysis: Intersect InvestmentsIntroduction:The GeneOne Senior Management could have provided a more efficient and effective direction by working together along with their stakeholders to create a clear, comprehensive, and attainable implementation plan on how to move forward internally. The

Intersect Investment Benchmarking Essay

545 words - 2 pages other financial companies share Intersect Investments identical hard ships; to recover a solution to their dilemmas conducting a benchmarking research will be essential. This week, our learning team has conducted 5 different benchmarking analyses from 5 different industries. These industries have unsuccessfully or successfully navigated through similar situations. Alternative solutions for Intersect Investment will be provided following our teams