Gap Analysis: Global Communications
"On Wall Street, confidence in the telecommunications industry is waning. Stockholders are bemoaning diminishing returns and speculating about the industry's ability to rebound. Understandably, telecommunications companies are under tremendous economic pressure and Global Communications is no exception. Three years ago, its stock traded at $28 per share; today, the stock is valued at $11, more than a 50 percent depreciation," (UOP, 2006). Global Communications' Senior Leadership Team proposed a plan that is sure to get the company on track and to the top of the communications industry. There were many flaws in the process that the team took in getting the proposal approved. Within this analysis, key issues and opportunities will be discussed in-depth. The plan will also have its number of conflicts along the way and these are thoroughly defined and discussed. Finally, the end-state vision of Global Communications' plan, and the analysis of the gap from now until plan success are reviewed in detail.
Issue and Opportunity Identification
Many events within Global Communications' history have lead to many issues facing the company. With these issues are opportunities for the company to grow and increase their profitability. Global Communications' Senior Leadership Team did not carefully identify the consequences of its plan to outsource, expand the company globally, and communicate with the Technologies Workers Union.
Global Communications' goal by outsourcing was to realize its growth through the introduction of new services. Those employees that will be able to be relocated to the consumer call centers will incur a 10% decrease in salary, as for the other employees, they will loss their jobs. Global Communications' Senior Leadership Team did not carefully identify the consequences of its plan for global expansion.
Global Communications' goal through expanding the company on a global basis was to increase profitability. Through this expansion Global Communications will have to close some of its offices in the United States. This will cause many of its employees to either relocate overseas or loose their jobs.
Global Communications' Senior Leadership Team had a lack of communication with the Technologies Workers Union about their plan to outsource. This will cause numerous employees to loose their jobs, and ultimately lead to conflict between the two companies. The Senior Leadership Team was more concerned with moving fast to get the proposal approved by Global Communications' Board than contacting the liaison between them and the Union. This communication would allow the two companies to identify and negotiate the plan in terms of its employees.
Stakeholder Perspectives/Ethical Dilemmas
The three main stakeholder groups involved with Global Communications are the Senior Leadership Team, current Global Communications employees, and the Technologies Workers Union. ...