Gender Differences In Communication In The Workplace

1490 words - 6 pages

During spring and summer of 201 I underwent a six month internship in the information services department of a major company in my country Botswana. The company , Botswana power corporation is the sole producer and distributor of electricity in Botswana. As a company with branches all over the country it is easy to understand why communication would be crucial to the day to day operations of this company as a whole. For the sake of clarity however I’m going to limit the focus of this paper to the Information servives departmentin which I worked.
My internship position was at the companies head office in Gaborone .As intern it did not take me long to realize that almost all the departments needed the services of the IS department in one way or the other.The IS department was essentially responsible for user support,themaintainance ,repair and upgrade of computer systems and training of company personnel.
By far the greatest responsibility of the department was user support.Employees from departments all over the complex would call in any problems they had with their computers. These problems would be written down on a work order form and the handled in due course.Because of this members of the department staff had to have effective listening skills .I realized that when dealing with a user it was important for me to solicit as much feedback as possible from them. I would ask questions and paraphrase what they were saying so as to better understand the nature of the problem.This was important because many a time the problem would be Just a simple matter of rebooting the computer and could easily be resolved over the phone.When trying to get to the root of the problem it was important that I display as much patience as possible with the users often vague responses to my questions. I made a conscious effort not to interrupt them and to refrain from distractions that would hinder my ability to listen effectively.Effective listening was also important because it allowed take notice of paralanguage signals in a persons voice allowed us to judge the urgency of the situation .We were also conscioutioas of the paralanguage signals that we relayed to users.We use a phone friendly voice ,being careful to maintain an even steady tone of voice.

Verbal communication within the department was limited because most of the time members of the department worked outside the office attending to various service requests.Some semeblece of communication was however maintained through pagers, and email.The members of the group communicated about work orders through workorder forms.By reading these work order forms group members had access to information about orders that were pending,had been completed and those that needed the specialized expertise of one of the staff members.The members also had a notice board in the office were each member indicated their whereabouts.Although communication within the group was limited communication the was free upward and...

Find Another Essay On Gender Differences in Communication In The Workplace

Communication in the Workplace Essay

2533 words - 10 pages are understood are based on the experiences of the person interpreting the words ( pg. 10). Take the word love; most people will have different ideas and feelings towards what the word love means. When abstract words are used over concrete words in the workplace, the can allow for more miscommunications or misunderstandings to occur. If one person has a very positive understanding of an abstract word, but the person they are communication

Communication In the Workplace Essay

1722 words - 7 pages In an interview with George Lakoff, a linguistics professor at the University of California, Berkeley, Ian A. Boal examines the social, political and economic implications of language and its relationship to the conduit metaphor. The interview, published in Boal's essay, Body, Brain and Communication, takes a closer look at the conduit metaphor in connection with computers and communication on the Internet and World Wide Web. More importantly

Intercultural Communication in the Workplace

823 words - 3 pages nonverbal--goes beyond what's said, written, or expressed. The process of communicating differs among cultures: It's how it's said (or written or expressed), when it's said, and why it's said. These things comprise one's communication style. Miscommunication can (and often does) result when an individual's style of communicating differs from that of another person. In today's workplace, you can bet that, at some point, you'll deal with a co-worker

Communication Barriers in the Workplace

1027 words - 4 pages The workplace changed while we weren't looking. No longer is it dominated by white middle class men. With changes, increased minorities numbers and the movement of women in the workplace, companies need to address issues of diversity in the workplace. The field of diversity has gone beyond even culture and gender but also recognizes that different styles and approaches can be useful to have in any workplace. "In an ideal world, every person is

Intercultural Communication in the Workplace

1095 words - 4 pages with different cultures we are especially likely to attribute their behavior to their character, and then to view their character as typical of their culture (or race, etc.). That is, we are especially likely to interpret a stranger's behavior in light of our stereotypes about what "those kind of people" are like. (Communicating With Strangers, 1995).Intercultural communication is a very important function in the workplace, and it is good for a

Communication Issues in the Workplace

2627 words - 11 pages AbstractWithin the workplace, there are many factors that affect overall communications. These factors alone may not break down the barriers of communication; however, when you add two or three factors together, the lines of communication begin to weaken. This deterioration of communication leads to larger issues and slowly the company begins to fail. When a company fails, everyone suffers. Knowing how to handle workplace communication issues

Communication Problems in the Workplace

663 words - 3 pages Communication Problems in the Workplace I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent

Intercultural Communication in the Workplace

1102 words - 4 pages The workplace is a diverse arena where people of different cultures are forced to coexist and cooperate in order for a company to become successful. In some cases people from different backgrounds and cultures can learn from one another and will then make the group stronger. In other cases, however, the cultures can clash due to each other's ignorance. The key to establishing a solid foundation of cultural understanding is to be open-minded

Gender Inequalities in the Workplace

2205 words - 9 pages the inequalities of men and women within the workforce. It seems that women can become employed but then run into an invisible barrier when they try to move up the ladder of hierarchy within the organization (McGuire, 2000, p. 3).Employers should pay close attention to gender stereotyping which exists within a workplace. If they avoid doing so they may lose an opportunity to hire or promote a good employee. In order to avoid gender stereotyping

Gender Equality In The Workplace

3187 words - 13 pages movement of people across nations reducing the significance of physical borders as barriers (Fischer, 2003; Suarez-Orozco & Qin-Hilliard, 2004). In this regard, the nature of contemporary workforce has been revolutionized from a homogenous workforce to heterogeneous, diverse workforce (Maxwell, McDougal & Blair, 2001). The idea of heterogeneous work force means “differences in attitudes, and behaviors of employees relative to gender, race, age

Gender Diversity in the Workplace

1704 words - 7 pages In a world that has grown increasingly smaller due to mass media, world travel, and readily available information, the workplace has grown increasingly diverse in both gender and cultural aspects. Individuals no longer live and work within the confines of their geographic locations. At almost any position with any company the individual employee is a part of a larger world economy that harvests assets from the ends of the earth. Because of this

Similar Essays

Gender Differences In Communication. Essay

707 words - 3 pages Gray wrote about in his book Men are from Mars, Women are from Venus, which in essence points to differences in brain configuration, hormones, and socialization as the cause of such a massive gender gap in communication. But that was a few years ago, since then recent studies have shown that women use both sides of their brain when they listen, whereas men only use the left side. The left side of the brain is the side that is associated with

Communication Differences Between Men And Women In The Workplace

2250 words - 9 pages , Rhonda H., “Communication between Men and Women in the Context of the Christian Community”. Retrieved on October 4, 2004 from Lieberman, Simma. “Better Communication between Men and Women in the Workplace: Some Useful Tips”. Retrieved on October 4, 2004 from Springs, Kathleen McGinn. “Gender Differences in Business Communications

Observing Gender Communication Differences Essay

529 words - 2 pages than the man. Although her admiration for him was obvious, she seemed to be trying hard to conceal it. Often women seem to be more noticeably shy than men. Non-verbally, their “body language'; seems to communicate their feelings of great uncertainty and self-consciousness.      Further evidence of communicative differences exist between men and women in various other social settings as well. Consider, for example, those individuals employed

Communication In The Workplace Essay

2421 words - 10 pages critical to successful communication in the workplace.Interpersonal communication skills are necessary when working with people in different areas of a career. Your career may require you to address very diverse business issues. The field of diversity has gone beyond even culture and gender but also recognizes that different styles and approaches can be useful to have in any workplace. If you lack effective interpersonal skills, you may cause a