Body Language Communication Essay

1203 words - 5 pages

IntroductionUnderstanding nonverbal communication and body language is a very important part of the work environment. Effective communication is essential in today's workplace. Functions, forms and cultural differences will help make communication more effective. "Studies show that you words account for only 7% of the messages you convey. The remaining 93% is nonverbal. 55% of communication is based on what people see and the other 38% is transmitted through tone of voice." Ramsey (2005). This paper will help you understand body language at work and how people must be aware of the messages they send through body language. I will describe the functions and the forms of body language, such as eye contact, posture and appearance. Cultural differences and misconceptions will also be addressed, which may lead to misinterpreted meanings.Functions of nonverbal communicationsBody language is overlooked in today's world. The messages that can be sent by body language are overlooked. Body language, if noticed, leaves a lasting impression and you only get one chance to make a first impression. As noted before, 55% of communication is based on what people see. Hand gestures tell a lot about the message you are trying to get across. According to Helenius (2000), "In the United States, for example, the "OK" hand gesture conveys enthusiasm or approval of a business associate's suggestion. But flash that sign in France, where it's synonymous with "zero" or "worthless," and your business counterpart might be tempted to close up shop and go home. The same goes in Brazil, where the "OK" sign has prurient significance and is considered vulgar." People are unaware of the messages they are sending to reinforce and accentuate the message they are sending through body language. Waving goodbye as you leave or pass someone is considered body language. Your facial expressions tell someone if you are happy or sad. Good customer service and employee interaction rely on nonverbal cues. In the workplace telling someone "I'll be right with you" and giving them a smile gives them the assurance that you want to help them. Hartley (2006) suggests, that "we often do not give careful consideration to what we convey through the way we speak and how we move." In my job as an office manager communication is very important. The more one is aware of body language and its functions the better advantage one will have in today's workplace. Understanding body language will help you understand effective communication at work.Eye Contact"Eye contact is the most obvious way you communicate. When you are looking at the other person, you show interest. When you fail to make eye contact, you give the impression that the other person is of no importance" says Ramsey (2005). I have noticed when people are lying they won't look at you directly in the eye or that they are fidgety or stutter over their words. If a person has no eye contact whatsoever, that could be a sign of intimidation. I think eye...

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