Global Communications Gap Analysis

2280 words - 9 pages

Gap Analysis: Global Communications PAGE \* MERGEFORMAT 1
Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONSGap Analysis: Global CommunicationsUniversity of PhoenixGap Analysis: Global CommunicationsThree years earlier, Global Communications hereafter referred to as GC, was prospering with stocks trading for $28 per share. It is currently trading for $11 per share, due to the competitors whom have come out with new telecommunications services and technologies; the telecommunications industry is progressing exponentially, becoming constantly competitive. In response to the financial crisis due to ever increasing amount of competition, GC's senior leadership has aggressively developed a plan for restructuring to revitalize the company.In this analysis, I am going to present the problems that GC faced before and after implementing their approach to become a truly global resource. This approach is viewed by the union as unethical and a ploy to manipulate around the current contract conditions. The issues and opportunities confronting GC will be addressed, followed by the company's end state vision and detailed gap analysis for GC from a business perspective, to include where they are currently and where the company is likely be after the restructuring plan has been implemented globally in the telecommunication industry.Situation AnalysisIssue and Opportunity IdentificationThere was a sharp decline in GC stock price, which has depreciated from $28 per share over the past three years and is currently valued at $11 per share due to increased competition and the Board of Directors and stockholders will be expecting swift, corrective actions to be taken. "Speed often separates the winners from the losers in the world of competition" (Bateman & Snell, 2003). Due to competition between the local, long-distant telephone companies and international markets; the industry has suffered a huge blow at the hands of the cable companies.To continue to survive in the competitive telecommunications market, GC must come up with a restructuring plan to include offering new services such as video, satellite broadband and internet access using wireless telephone or PC cards to its small business and consumer customers, finding ways to lower costs in order to increase profitability.To cut labor costs, GC will move its technical call centers to India and Ireland. Outsourcing this labor will allow GC to reduce the costs for handling calls by almost 40%.Lankford 's (1999) article defines outsourcing:Outsourcing is defined as the procurement of products or services from sources that are external to the organization. Firms should consider outsourcing when it is believed that certain support functions can be completed faster, cheaper, or better by an outside organization. (p. 310)This will be a substantial savings for GC because of the plan to outsource; thousands of current domestic employees will inevitably lose their jobs. Some will be allowed to relocate to other...

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