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Managing Conflict And Disagreement Using Effective Communication

938 words - 4 pages

Managing Conflict And DisagreementUsing Effective CommunicationIt is not what you say, it is how you say it; it is widespread knowledge and you do not have to possess a degree or be a diplomat to understand this theory. When handling any type of conflict one can accomplish almost anything, against anyone, as long as you utilize the right words. Communication skills are measured as the most important traits when seeking a viable outcome to a group conflict, regardless of the setting in which it plays out."At the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success" (Wertheim). That being said, it is without a doubt that at the core of a great number of organizational and social problems lies a lack of communication skills. Effective communication is a necessary factor for cooperation within groups and for the success of organizations.There are a few essential rules that you must adhere to in order for your communication and conflict resolution to yield maximum effectiveness. You must always be clear and concise, while remaining aware of cultural differences that could be present. Deem the other party as a person, who merits respect; keep in mind you are communicating with a person, not a machine. Overall, it is of the utmost importance to never call attention to a problem without presenting a resolution. It is critical to make note of and understand these rules. You have to always remain aware of the probable sources of errors, and cancel out these tendencies by making a careful effort to maintain no loss of importance or interest in your conversation.It is also important to know that a significant amount of communicating is actually non-verbal. A majority of the meaning we derive from another's message is resultant from the non-verbal cues that the other person gives; when we place meaning to what somebody else is saying the words spoken mean less than the non-verbal portions, such as tone and body language. Sometimes the words we are attempting to relay to someone are misunderstood, because our body language and voice communicate a totally different message all together.To be an effective verbal communicator, you must be aware of communication barriers. Communication barriers such as assumptions, word choice, noise, and biased opinions can further contribute to misunderstandings within a conversation. An effective communicator should be capable of remaining aware of what they say about the other person around his or her peers, or also quite often co-workers, which could result in a barrier before the conversation even begins.Conflict management and resolution are frequently the quotients yielding the sum of effective communication. Conflict management deals with the situation in a constructive way, ultimately in hopes of providing the best possible outcome. Conflict resolution aims to eliminate the conflict that has arisen, and therefore...

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