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Management Of Employee Relations. Essay

2647 words - 11 pages

I received a case study and had to write a 2,000 words assignment on the following question:Make proposals with reasons and supporting theoretical underpinning, for suitable communication approaches for improving and ensuring good employee relations, in this privately-owned and managed medium-sized business.1. TERMS OF REFERENCEDuring the last decade staff figures of Mobile Communication Cambridge did increase to 300 employees. To coordinate these resources the Board of Directors appointed Joan Hewlett as a HR Manager. She carried out a staff attitude survey to improve the employee relations. It is analysed in this report.2. PROCEDURESTo solve the problems shown by the survey several books about 'organizational behaviour', 'management of employee relations' as well as 'communication' have been used. Further information has been gathered by reading articles written by leading management consultants. Each part of the report consists of a theoretical approach how to solve a certain task and an assessment of the current situation.3. FINDINGSThe survey highlighted two basic problems within Mobile Communication Cambridge: A lack of communication between the senior management and the employees as well as a continuous decrease in staffs' motivation and productivity.Handy argues that 'leadership, group relations, and organisational structure are the main variables on which the effectiveness of a company depends' (see Handy 1993 p.15). To counteract the decrease in effectiveness even these variables need to be improved.3.1 Organisational communication and information flowAccording to the Advisory, Conciliation and Arbitration Service (ACAS) organizational communication is'the provision and passing of information and instructions which enable a company to function efficiently and employees to be properly informed about developments. It covers information of all kinds which can be provided, the channels along which it passes; and the means of passing it.(ACAS, 1982, p.2; quoted by Holden 2002 p.241)Recent studies showed that today's best managers are spending 90% of their time to communicate with people to encourage team spirit, higher performance and greater job satisfaction among employees in order to unite the overall organisation with its common values and objectives.3.1.1 Basic communication modelsIn the literature three basic models are described:The Shannon-Weaver model of communicationAccording to Shannon and Weaver communication consists of a series of relations between inputs and outputs. It is at least a single one-way-rocess (as shown in Figure 1). 'Noise' is any form of interference that distorts the signal such as technical jargon or overlong sentences.Figure 1 The Shannon-Weaver model of communicationThe Osgood Schramm modelOsgood and Schramm argue that communication involves a circular flow of information and everyone who is sending information (encoder) is also able to give feedback (decoder).Figure 2 The Osgood-Schramm model of...

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