Hero Z: Empower Yourself, Your Co Workers, Your Company

1782 words - 7 pages

Management Issue Involved in the SituationMany businesses are successful because its employees are willing to work because they enjoy their job and because they enjoy the atmosphere. What happens when employees no longer have that motivation? The company starts to decline, productivity slows, and the company becomes less profitable or even loses money.When a situation like this occurs, the company is in trouble. Something needs to happen to turn the company around. The boss becomes frustrated because he is losing money and his reaction, which is typically anger, is more harmful than helpful.This case created a fable in which three employees, for a mythical company that rescues citizens from attacking dragons, take the initiative to try to turn the company around. Their efforts, without the help of their boss, end up being successful as they effectively empower themselves, their co-workers, and their overall company.A brief overview of the fable is necessary to properly explain the efforts put forth by Art (a shaft-turner), Mac (a head-sharpener), and Wendy (a wand-waver). The setting is Lamron Castle. They provide rescue services to the citizens from dragons. One of the key weapons used to fend off these dragons is "Magic Arrows". Initially, Lamron Castle was the only provider of a rescuing service, but over time other companies came in and a fog started to surround the castle. The fog began to impede production to the point where employees no longer cared or showed any enthusiasm.These three employees knew something was wrong and it needed to be fixed, so they began to try to fix the problem themselves, they started keeping scored of their work on their own. This gave them the feeling of empowerment. They felt like:"«They are in charge of their own work."«Their job belongs to them."«They are responsible."«They are capable of improving."«They know what is important and what is going on."«They take pride in what they do.Art, Mac, and Wendy noticed that they were improving but it wasn't increasing the number of arrows produced in one day. They eventually came to the realization that the three of them, by themselves, were not enough."«Every job had an effect on every other job ahead of it and behind it."«An improvement by one person did not necessarily mean an improvement for the whole Tower. The whole tower needed to improve, not just one job function."«All the arrow-makers had to be involved."«Individual success depended on gaining the support of others.In order for them to attain their goals they needed to involve everyone in the castle and everyone had to buy into them. They had to work as a team to accomplish anything. They learned that successful teamwork included being able to:"«Maintain or enhance self-esteem."«Listen and respond with empathy."«Ask for help and encourage involvement.With the effective implementation of this teamwork, the production of the arrows...

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